PRODUCT SUPPORT PROGRAM FOR FLASHING NEW ENGINE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN 630HP C18 INDUSTRIAL ENGINES LOCATED IN COUNTRIES WITH LOW REGULATED FUEL Caterpillar

PRODUCT SUPPORT PROGRAM FOR FLASHING NEW ENGINE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN 630HP C18 INDUSTRIAL ENGINES LOCATED IN COUNTRIES WITH LOW REGULATED FUEL

Usage:

REBE6936-00

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25Mar2011

A-98

D-108

O-111

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR FLASHING NEW ENGINE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN 630HP C18 INDUSTRIAL ENGINES LOCATED IN COUNTRIES WITH LOW REGULATED FUEL
1901 1920		PS43253

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43253" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Mar2012

PROBLEM

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Certain C18 industrial engines that are running in countries with low regulated fuel have experienced oil degradation resulting from the use of high sulfur fuel. Oil degradation results in a breakdown of the oil additives and may lead to multiple symptoms including sooting. The oil degradation in this region has been identified through Scheduled Oil Samples.

AFFECTED PRODUCT

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Model	Identification Number
C18	WJH00288, 664, 1128, 1364, 1434, 1474, 2142, 2350, 2640, 2818, 2881, 2892, 2908, 2925, 2941, 3090, 3245, 3277, 3280, 3288, 3296, 3309, 3364, 3560, 3665, 3840, 4000, 4002, 4077, 4112, 4193, 5571, 5573, 5618, 5649, 5799, 5870, 5989-5991, 6179, 6230, 6262, 6369, 6374, 6486, 6497, 6857, 6950, 6966, 7005, 7027

PARTS NEEDED

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Qty	Part Number	Description
1	3624272	SOFTWARE GP-ELEK
1	LABEL	EMISSIONS LABEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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A Parts Service Only (PSO) engine flash file to help address oil degradation has been developed for applications operating in Lesser Regulated Countries related to high sulfur fuel usage.

1. Update the engine ECM flash file with the 362-4272 Software.

2. Install the new Emmissions Label.

Refer to the attached Rework Procedure for updating the engines with the new PSO flash file and ordering a new Emissions Label.

NOTE: Any engines that are updated with the new PSO Software must stay in that Geographic Region. If an engine is to leave that specific location, it must be updated with the original software part number along with a new emissions label.

NOTE: A factory password is required to complete the engine software flash.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.6-hour job
This Service Letter can be applied once per engine only. An additional $250.00 will be allowed to cover the cost of a Factory Password. This too can only be applied to one claim per engine.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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In order to update the engines with the latest software a new Emissions Label will be required prior to completing the flash file upgrade.

To obtain a new Emissions Label, please follow the next steps depicted below:

1. Using your Internet Browser go to the following URL: https://largepower.cat.com Reference Image1.1.1

Image1.1.1

2. At the bottom right corner of the home page, click on "LPSD Engineering". Reference Image1.2.1

Image1.2.1

3. Next, click on "Replacement Labels" depicted on the lower left of the web-browser. Reference Image1.3.1

Image1.3.1

4. Click on "Flash File Upgrade". Reference Image1.4.1

Image1.4.1

5. Complete the "Flash File Upgrade" request form accordingly. Please note that it is important to complete all items highlighted with a red asterik.

Reference the Image1.5.1, Image1.5.2, Image1.5.3, Image1.5.4, and Image1.5.5.

Image1.5.1

Image1.5.2

Image1.5.3

Image1.5.4

Image1.5.5

6. After receiving the new emissions label, flash the engine with the new software.

7. Remove the existing emissions label.

8. Apply the new emissions label.

NOTE: A Factory Password is required when completing this flash file upgrade. Please plan the work accordingly with the necessary tools to complete it.

If an issue is experienced while performing the upgrade, please contact your local Field Service Engineer.