PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM/STICK/BUCKET HYDRAULIC CYLINDER BARREL ON CERTAIN 320D AND 324D EXCAVATORS
Usage:
REBE6233-01
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| 19Aug2010 |
| (Revised 14Jan2011) |
J010
J012
J016
J018
J021
J022
J025
J027
J028
J029
J02K
J440
J441
J490
J491
J492
J495
J540
J541
J544
J54K
J54L
K022
K02A
K02C
K02G
K030
K031
K050
K070
K090
K212
K260
K590
Q630
Q632
Q633
Q636
Q637
Z800
J012
J016
J018
J021
J022
J025
J027
J028
J029
J02K
J440
J441
J490
J491
J492
J495
J540
J541
J544
J54K
J54L
K022
K02A
K02C
K02G
K030
K031
K050
K070
K090
K212
K260
K590
Q630
Q632
Q633
Q636
Q637
Z800
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| After Failure Only (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM/STICK/BUCKET HYDRAULIC CYLINDER BARREL ON CERTAIN 320D AND 324D EXCAVATORS |
|
| 5456 | PS51888 |
|
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51888" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 19Aug2010 Service Letter. Changes have been made to the Dealer Mail Codes, Affected Product, and Parts Needed. |
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TERMINATION DATE |
| 31Aug2012 |
PROBLEM
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| Weld cracks may occur on existing cylinder barrels at the tube to eye joint on certain 320D and 324D Excavators. If this failure occurs, the machine performance can be affected. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 320D | FAL00901-00902, 2878-2879, 2896 JFZ00199-00212, 214-225, 227-279, 281-307, 309-310, 312-319, 321-334, 336-359, 361-393, 395-415, 418-486, 488-498, 500-505, 507-513, 515-519, 521-523, 525-537, 539-542, 544-570, 572-618, 620-624, 626-703, 705-706, 708-723, 725, 729-742, 744-750, 752-764, 766-800, 802-810, 812-815, 817-837, 839-919, 921-943, 945-953, 955-957, 959-967, 969-980, 982-1004, 1006-1007, 1010-1016, 1018, 1020-1027, 1029-1031, 1033-1045, 1047-1052, 1054-1077, 1079-1110, 1112-1118, 1120-1151, 1153-1154, 1156-1185, 1187-1210, 1212-1213, 1215-1236, 1238-1242, 1244-1292, 1294-1318, 1320-1347, 1349-1439, 1441, 1443-1444, 1446-1452, 1454-1458, 1460-1470, 1472-1473, 1475-1486, 1488-1496, 1498-1509, 1511-1537, 1539-1543, 1545-1566, 1568-1582, 1584-1600, 1602-1647, 1649-1735, 1738-1751, 1753-1769, 1771-1781, 1783-1801, 1803-1815, 1817-1833, 1835-1849, 1851-1878, 1880, 1882-1883, 1885-1943, 1945-1967, 1969-2005, 2007-2026, 2028-2101, 2103-2128, 2130-2144, 2146-2155, 2157-2159, 2161-2164, 2167-2173, 2175-2178, 2180-2183, 2185-2257, 2259-2337, 2339-2382, 2384-2405, 2407, 2409-2410, 2412-2459, 2462-2492, 2494-2546, 2549-2557, 2559-2591, 2593-2632, 2634-2654, 2656-2672, 2674, 2677-2704, 2706-2736, 2738-2754, 2756-2786, 2789-2852, 2854-2857, 2859-2869, 2871-2883, 2886-2905, 2907-2953, 2955-2958, 2960-2989, 2991-2993, 2995-3015, 3017-3036, 3038-3049, 3051-3068, 3070-3075, 3078-3085, 3089-3090, 3092-3097, 3099-3106, 3109-3151, 3153-3191, 3194-3249, 3251, 3253-3297, 3299-3320, 3322-3324, 3326-3342, 3344-3364, 3366-3557, 3559-3580, 3582-3673, 3680-3711, 3871-5362 JGZ00151-00417, 489-560, 562-739, 741-830, 880-1121, 1124-1162, 1215-1290, 1298-1462, 1466-1717, 1788-2005, 2108-2181, 2183-2198, 2201-2228, 2236-2239, 2241-2339, 2342-2450, 2532-2779, 2782-2788, 2790-2934 |
| 320D L | MDE00114-00123, 189-193, 248-249, 255-259, 266-270, 276-278, 332-336, 342-346, 352-353, 374-378, 395-398, 403-407, 414-417, 422-426, 433-436, 441-445, 452-455, 460-464, 471-474, 479-483, 566-569, 574-618, 679-682, 687-690, 695-700, 704-711, 804-808, 813-816, 821-825, 830-835, 840-845, 850-853, 858, 863-864, 873-874, 883-884, 893-894, 903-904, 913-914, 923-925, 934-936, 945-947, 956-958, 967-968, 987, 992, 997-998, 1003-1004, 1009, 1014, 1020, 1025-1026, 1031, 1034-1036, 1039-1042, 1045-1048, 1051-1063, 1068-1069, 1074-1075, 1080-1081, 1086-1087, 1092-1093, 1098-1099, 1104-1105, 1110-1111, 1116-1117, 1122-1123, 1130-1159, 1163-1164, 1168-1170, 1175-1176, 1181, 1186-1187, 1192-1193 MGG00177, 182-183, 188-189, 194-195, 200-201, 206-207, 212, 218-219, 224-234, 238-240, 244-247, 252-254, 259-260, 265-267, 272-273, 278-279, 285-286, 291-293, 298-299, 304-305, 310-312, 317-319, 324-325, 330-331, 336-338, 343-345, 350-352, 354-381, 386-389, 394-398, 403-406, 411-412, 414-427, 429-446, 448-454, 456-461, 463-468, 543-545, 550-551, 557-561, 566-567, 572-577, 579-596, 598-643, 645-657, 659-694, 740-741, 747, 753-758, 764-769, 775-780, 786-791, 797-799, 802-808, 814-819, 838-841, 847-852, 856-862, 865-871, 920-922, 925-931, 937-942, 948-953, 959-964, 970-975, 1096-1178, 1244-1247, 1250-1251, 1255-1260, 1264-1265, 1268-1272, 1275-1276, 1280-1285, 1287-1314, 1360-1631 |
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| *******Group 2******* | |
| 324D | CJX00189, 198-206, 208, 210-214, 216-218, 221-223, 225-239, 241-254, 256-258, 260-263, 266-295, 297-299, 301-311, 314-319, 321, 323-333, 337, 346-376, 378-393, 398-425, 427-473, 475-480, 482-548, 550-599, 602 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 2478866 | CYLINDER AS |
| 1 | 2478876 | CYLINDER AS |
| 1 | 2478886 | CYLINDER AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 2590671 | CYLINDER AS |
| 1 | 2590673 | CYLINDER AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| For Group 1 machines, refer to Disassembly and Assembly Manual, RENR8614, for cylinder remove, disassembly, assembly, and installation procedures. For Group 2 machines, refer to Disassembly and Assembly Manual, RENR8646, for cylinder remove, disassembly, assembly, and installation procedures. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-24 mo |
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25-36 mo |
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| NOTE: This is a 5.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-24 mo |
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25-36 mo |
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| NOTE: This is a 5.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE JAW GROUP ON CERTAIN S365B, S385B, VHS-60/3, AND VHS-70/3 SHEARS PRODUCT SUPPORT PROGRAM FOR REPLACING THE JAW GROUP ON CERTAIN S365B, S385B, VHS-60/3, AND VHS-70/3 SHEARS
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