PRODUCT SUPPORT PROGRAM FOR REPLACING THE 240-2998 PUMP FOR THE MEDIUM PRESSURE CIRCUIT ON VARIOUS EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE 240-2998 PUMP FOR THE MEDIUM PRESSURE CIRCUIT ON VARIOUS EXCAVATORS

Usage:

REBE5966-01

22Jun2010
(Revised 07Feb2011)


U-215
A-168
O-190

 
After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 240-2998 PUMP FOR THE MEDIUM PRESSURE CIRCUIT ON VARIOUS EXCAVATORS

5073
PS51853
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51853" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 22Jun2010 Service Letter. Changes have been made to the Service Claim Allowances.


TERMINATION DATE

30Jun2012

PROBLEM

The 240-2998 Pump for the medium pressure circuit may crack on various excavators. The pump may not have enough fatigue strength at the bottom of the outlet port against repeated hydraulic system loads and may crack from the bottom.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
318C BTG00149-00150, 158-163, 166-167, 170-172, 174-178, 182, 185-186, 203, 206-207, 209-210, 212, 218-221, 223, 227, 233-240, 243, 245, 247-249, 253, 261-262, 264-266, 275-279, 281, 284-286, 290-291, 451, 459-462, 465, 468, 470-472, 475, 477, 481-482

DAH00122-00132, 135-139, 141-142, 146, 148, 150-155, 157-159, 163, 165, 168, 171, 174, 181-186, 189-192, 194, 199, 207-209, 211-215, 217-221, 227, 229, 231-238, 241, 243-246, 248-253, 258, 261, 263-264, 266-267, 269, 272-277, 282, 285, 290, 293-296, 299-301, 305-307, 311-314, 317, 321-323, 327, 335-339, 342-344, 347, 349-376, 378-380, 383-384, 386, 388, 391-394, 396-402, 404, 409-411, 416-418, 421, 427, 429, 432-434, 436-439, 443, 450, 454, 456, 461, 465, 467, 471-472, 475-476, 480-485, 487, 494, 508-513, 516-517, 523, 526, 529-537, 539, 543, 548-550, 554-563, 573-576, 579-588, 591, 595-603, 611-614, 617-621, 624-625, 628-631, 637-641, 644-649, 651, 653-654, 656, 658, 660-661, 664-665, 668-671, 674-678, 680-684, 686, 688-691, 694-696, 699, 701, 703, 705, 707-709, 721-724, 865, 867, 882-883, 895, 897, 900, 915, 932-936, 941-942, 944-954, 961-962, 964, 967-971, 976-980, 982-983, 985-989, 991, 993-996, 999-1008, 1010-1016, 1018-1019, 1021, 1023, 1025-1028, 1030, 1032, 1035, 1038, 1040, 1042-1043, 1046-1054, 1059-1065, 1068-1069, 1071-1072, 1075-1079, 1081-1084, 1086-1087, 1089, 1092-1093, 1097, 1100, 1105-1107, 1109, 1112, 1116-1117, 1119, 1121, 1128, 1132-1133, 1138-1139, 1141, 1143-1144, 1146-1148, 1150-1151, 1157-1159, 1162-1163, 1165, 1168-1169, 1171-1172, 1176-1178, 1180, 1182-1184, 1187-1192, 1195, 1197-1200, 1203, 1206-1207, 1210-1211, 1216, 1228-1230, 1233-1235, 1241, 1247, 1249-1250, 1255, 1257, 1261, 1263-1264, 1267-1269, 1271, 1274-1275, 1277, 1280, 1284, 1291, 1294, 1297, 1299, 1304, 1306, 1308-1312, 1314-1317, 1319-1320, 1326-1329, 1331, 1333-1334, 1336, 1339, 1343-1353

FAA00189-00190, 198, 204, 208, 219-220, 243, 285, 336, 340
319C LN  KGL00204, 206, 222-223, 227-229, 235, 238, 241-242, 251-252, 255, 268-269, 271, 273, 276, 279, 288, 290, 312-313, 315, 317-318, 330, 335, 343, 347, 351, 361-362, 368, 370, 553, 555, 560, 563, 567-568, 575, 578, 580, 596, 600, 607, 611, 617, 619-620, 622, 625-626, 629-631, 634, 636, 638, 640, 643-644, 646, 648, 653, 663, 672, 679-680, 682-685, 687, 689-692, 711, 719, 722, 727, 735-736, 738, 742-743, 754, 786-788, 796-797
*******Group  2*******
320C ANB03380-03381, 3399, 3424, 3455, 3472, 3482, 3487, 3494, 3500, 3570, 3574, 3582-3584, 3590, 3593-3594, 3600-3601, 3609, 3617-3618

AXK00118-00119, 121, 123, 127, 138-139, 147-148, 155, 165-166, 183, 208, 229-230, 234-235, 237, 247, 253, 260, 262-263, 266-268, 275-276, 278, 280, 284, 288, 299, 302, 304, 311, 315, 319, 321-322, 330, 340, 344

BBL00311, 313, 328-329, 347, 366, 368, 374, 377-378, 380, 383-384, 388, 392-394, 396-397, 399, 401-408, 410-411, 413, 417, 419-422, 424, 428, 433, 435, 442-444, 446-449, 456, 462, 465, 467-468, 470, 474, 476-478, 480-481, 484, 487-488, 491-492, 494, 497, 499, 501, 503-508, 510-513, 520-521, 524-528, 530-535, 537, 542-543, 545-552

BCN00309-00315, 319-327, 331-333, 336-338, 340, 343-344, 349, 356, 359, 373-374, 378, 382, 389

BDE00286, 301, 303-304, 308, 310, 319, 322, 324-325, 328, 332, 334, 336, 340-352, 355-361, 366-367, 369-371, 373, 377-378, 380, 383, 385, 387, 396, 400, 403-421, 425, 428-429, 432-433, 435, 437-441, 443-445, 447, 449-453, 456-461, 466-467, 471, 473, 477, 479-483, 486-487, 489, 496-497, 500-506, 511, 513-514, 516-517, 519-521, 523-526, 528-538, 540-541, 543, 545, 547-548, 551-552, 556-557, 560-564, 567, 573-574, 578-581, 587-588, 591-592, 596-605, 608-609, 615-619, 623-626, 635-637, 642-643, 646-647, 649, 656, 658, 665-667, 674-677, 680-684, 687, 692, 695, 697-698, 700-701, 713, 716-717, 719-722, 724-730, 733-734, 736-737, 739-741, 749, 751-753, 755-756, 760, 764-767, 771-779, 781-782, 784, 793-797, 807-810, 814, 821, 825, 829, 833-834, 836-840, 842, 849-850, 852-854, 858-864, 866-868, 873, 876-889

BEA00400, 406-407, 438, 441, 443-444, 455-456, 463-464, 471, 478, 480, 483-485, 491-492, 497-498, 502-503, 505, 507-511, 514, 517-518, 521-522, 524, 526-530, 532-533, 535-536, 538, 541-542, 544, 559-561, 565-569, 571-573, 576-577, 579, 581, 583-589, 591, 594-595, 603, 607, 609-611, 618, 628-630, 632, 634, 639-646, 649, 658, 660-662, 665, 667, 669-674, 676-682, 685-686, 691-692, 695, 698, 701-703, 705-707, 710, 717, 719-720, 722, 726-727, 730, 732, 735, 737-742, 745-746, 749-750, 754, 757-759, 761-763, 773-776, 781, 784-785, 789-790, 794-796, 800-808, 815-816, 823-824, 833, 836-845, 848-851, 854, 857-859, 861, 867-868, 870-871, 873-882

BMZ00156, 158, 161, 163, 165, 168, 181, 185, 198, 200, 202-203, 212, 222, 231-232, 257-260

DBG00272-00273, 280-281, 284-288, 294, 296-300, 302, 322-323, 329-333, 338, 340-342, 345-347, 349, 357-358, 360, 395, 398, 423-424, 431-438, 441, 445-447, 449, 452, 463, 473-474, 478, 480, 482, 486, 488-489, 502, 512, 517, 522, 524, 527, 529, 532, 543-545, 554, 560-561, 568, 571, 588, 594-595, 604-605, 616, 618-619, 623-625, 627, 630, 632, 636, 644, 646-647, 657-658, 667, 675, 680, 682, 684, 692, 696, 699-700, 702, 711

EGA00299-00311

EGL00241-00244, 272, 280, 282, 288, 290, 299, 303-304, 308, 316, 326, 332, 357, 369, 373-374, 383, 388, 390, 404-405, 408-409, 411, 417-418, 430, 433, 435-436, 443-445, 450, 460-461, 464-465, 476, 487, 489, 491, 494, 497, 500-501, 503, 505, 513, 519, 522, 524-525, 529, 533, 543, 547, 549-550, 553, 556-557, 565, 578-579, 581-582, 588, 591, 598, 600-601, 603-606, 611, 617-618, 620, 628-629, 640, 642, 646, 648, 653, 655, 657

GLA00263-00267, 269-270, 276, 279-280, 284-286, 295, 297-298, 301-303, 305-309, 313-316, 319, 327-332, 334-337, 340, 342-343, 345-348, 350-352, 363-364, 375, 386-387, 389, 391-401, 403-406, 408-419, 423, 429-433, 435, 437, 440-444, 450-451, 467-468, 470-474, 480, 484, 486, 491-500, 502, 504, 506-517, 520-521, 524-527, 529-536, 539-540, 543-552, 555-556, 562-563, 567, 576-578, 580-582, 584, 589, 593, 599-600, 605-608, 616, 618, 623-625, 633-634, 636, 641-654, 666, 668-669, 673, 679, 681-682, 686-687, 690, 692-695, 697-698, 702, 706-707, 710-711, 714, 716-721, 723-726, 728-729, 741-743, 745-752, 754, 757-760, 762-763, 772-777, 779, 782, 785-789, 791-800, 802-805, 807, 812, 814-815, 817, 819, 821, 823, 825-827, 831, 833, 835-836, 838-840, 843-851, 853-854, 858-860, 868-869, 871, 878, 883-884, 886, 889, 891-893, 895-896, 899-900, 929, 933, 937, 940, 942-944, 947-949, 953, 963-964, 966, 974-977, 979-981, 983, 985-1000, 1004, 1020, 1023-1025, 1036-1037, 1039-1043, 1049, 1051-1053, 1057, 1064, 1070, 1072, 1075, 1082, 1084-1085, 1090, 1094-1102, 1104-1106, 1109, 1113-1115, 1117-1120, 1122-1125, 1127-1129, 1131, 1133, 1135, 1137-1139, 1141-1143, 1146, 1150-1151, 1154-1155, 1164, 1166-1172, 1175-1179, 1181-1185, 1187-1188, 1190-1193, 1195-1198, 1201-1203, 1205, 1213-1214, 1216-1219, 1221-1224, 1230-1233, 1237-1240, 1242-1244, 1246, 1251, 1253, 1260, 1262, 1265-1266, 1268-1275, 1279, 1288, 1291-1293, 1295-1296, 1298-1299, 1302-1303, 1307, 1309-1312, 1315, 1317-1318, 1320, 1323, 1327-1328, 1334, 1336, 1338, 1340, 1343-1344, 1346-1350, 1356-1357, 1362, 1367, 1371, 1373, 1375, 1377-1379, 1384, 1386-1388, 1390, 1392, 1397-1400, 1402-1403, 1405-1409, 1411-1414, 1416, 1418-1420, 1422-1426, 1429-1430, 1432, 1434-1435, 1441-1447, 1450, 1454, 1456, 1465, 1467, 1469, 1479-1480, 1492, 1494, 1498, 1500, 1508, 1510-1511, 1516, 1528, 1539, 1542-1543, 1545, 1550, 1555-1556, 1561, 1563-1564, 1568-1569, 1572, 1581, 1586-1587, 1589, 1593, 1595-1596, 1608-1611, 1615-1616, 1619, 1622-1623, 1625, 1629-1630, 1636, 1638, 1640-1641, 1643-1645, 1652, 1656, 1658-1660, 1664, 1668-1669, 1671, 1673-1674, 1677-1678, 1681, 1683, 1689-1695, 1698, 1701-1709, 1711, 1714-1715, 1717, 1719, 1721, 1728-1729, 1733, 1737, 1740, 1745-1747, 1754, 1757-1758, 1765, 1769, 1773, 1775, 1782, 1784, 1793, 1798-1799, 1806, 1810, 1813, 1815, 1821-1822, 1825-1826, 1829, 1831, 1835, 1837, 1841, 1848-1851, 1854-1855, 1861-1862, 1865-1867, 1871, 1874-1876, 1878-1879, 1882-1883, 1886, 1892-1895, 1902-1905, 1909-1911, 1917-1920, 1922, 1927, 1930, 1932-1933, 1965, 1971-1975, 1977, 1981, 1984, 1988-1991, 1993, 1996-1998, 2000, 2003, 2005-2008, 2014, 2017, 2021, 2027-2032, 2034, 2036, 2039, 2042-2047, 2049-2050, 2053-2054, 2056-2057, 2060, 2063-2064, 2067-2070, 2075, 2082-2091, 2093-2094, 2099, 2101, 2105-2107, 2112, 2114-2116, 2123, 2125, 2129-2130, 2132-2134, 2136-2142, 2145-2151, 2153-2173, 2175-2177, 2179-2182, 2185-2190, 2193, 2196, 2199-2201, 2203, 2205-2210, 2214-2216, 2219-2222, 2224-2226, 2228, 2230-2234, 2236-2239, 2241-2242, 2245-2246, 2249, 2251, 2253-2254, 2256-2257, 2259-2262, 2266, 2268-2269, 2271-2283, 2287, 2289-2292, 2294-2300, 2302-2304, 2306, 2311, 2314, 2316-2318, 2321-2323, 2326, 2331-2333, 2339, 2343, 2346, 2349-2352, 2354-2357, 2363, 2365, 2379, 2381, 2383-2384, 2387-2388, 2395, 2397-2398, 2407, 2411-2412, 2416-2418, 2421, 2427-2428, 2432, 2434-2437

JPL00254-00257

JTG00266, 269, 298, 303, 308, 312, 318, 322, 330, 334-335, 343-344, 350, 364-365, 374, 377-378, 380, 386, 403-405, 412, 416-418, 421, 427, 434, 454, 481, 493, 498, 500, 510, 515, 527, 569, 582, 584, 594, 599, 601-602, 604, 609, 611, 613, 632-633, 650-651, 655, 662, 670-671, 681, 685-690, 696, 700, 702, 704, 718, 725, 730, 732, 736-737, 740, 748, 761, 765, 769-770, 777, 785, 787, 791-792, 799, 812, 814, 822, 824, 828-830, 833, 835-836, 839, 841-842, 848, 852, 854, 856, 861, 907, 920, 923, 951, 960, 962-963, 966, 968-969, 974, 982-983, 987, 989, 999, 1001, 1003, 1006, 1009-1010

MAB00491, 626

PAB00164, 167, 170, 172, 180, 183, 186, 189, 192-193, 197, 208-210, 222, 264, 272, 276, 281, 288, 291, 298, 312, 314, 318, 324, 357, 361, 367, 373, 379, 385, 392, 396, 403, 408, 415, 422, 426, 431, 508, 526, 532, 538, 546, 549, 555, 559, 564, 569, 574, 630, 634, 641, 664, 680, 696, 708, 758, 826, 848, 876, 896, 906, 917, 923, 935, 943, 978, 990-991, 1021, 1039, 1049, 1083, 1091, 1094, 1105, 1112, 1120, 1127, 1129, 1141, 1201, 1214, 1324, 1330, 1368, 1420-1421, 1470, 1479, 1481, 1488, 1490, 1510, 1552, 1564, 1581, 1595, 1601, 1609, 1612, 1685, 1688, 1701, 1720, 1742, 1746, 1834, 1845, 1852, 1855, 1861, 1870, 1875, 1878, 1881, 1884, 1888, 1892, 1895, 1923, 1935, 1944-1945, 1949, 1954, 1963, 1981, 2001, 2009, 2015, 2022, 2028, 2038, 2041, 2044, 2049-2050, 2054, 2062, 2067, 2073, 2081, 2112, 2125, 2128, 2132, 2137, 2154, 2160, 2162, 2164, 2167, 2172, 2179, 2187, 2204, 2210, 2221, 2227, 2234, 2246, 2258, 2271, 2275, 2282-2283, 2293, 2362, 2365, 2395, 2408, 2419, 2440, 2467, 2559, 2580, 2592, 2595, 2609, 2618, 2629, 2645, 2652, 2663, 2706, 2736, 2741, 2755, 2772, 2778, 2787, 2796, 2807, 2815, 2827, 2842, 2850, 2871, 2882, 2898, 2926, 2965, 2985, 3018, 3048, 3068, 3092, 3107, 3121, 3141, 3178, 3190, 3195, 3205, 3209, 3217, 3236, 3241, 3247, 3258, 3263, 3267, 3269, 3275, 3280, 3285, 3290, 3298-3299, 3304, 3310, 3315, 3329, 3331, 3337, 3342, 3351, 3357, 3362, 3367, 3372, 3377, 3382, 3387, 3391, 3396, 3398, 3402, 3404, 3425, 3432, 3506, 3548, 3565, 3595, 3621, 3627, 3638, 3644, 3679, 3695, 3743, 3747, 3757, 3762, 3766, 3779, 3783, 3788, 3797, 3806, 3816, 3839, 3872, 3895, 3902, 3911, 3920, 3935, 3951, 3976, 3985, 4010, 4020, 4026, 4029, 4032, 4042, 4068, 4111, 4132, 4142, 4150, 4169, 4196, 4205, 4218, 4245, 4303, 4317, 4339, 4343, 4358, 4365, 4369, 4382, 4396, 4402, 4418, 4427, 4434, 4438, 4444, 4479, 4494, 4496, 4504, 4510, 4512, 4521, 4523, 4526, 4533, 4538, 4540, 4544, 4551, 4562, 4592, 4599, 4673, 4726, 4731, 4740, 4752, 4757, 4764, 4783, 4790, 4794, 4797, 4799, 4809, 4814, 4824, 4843, 4849, 4853, 4857, 4866, 4870, 4872, 4875, 4922, 4926, 4939, 4943, 4946, 4950, 4953, 4962, 4971, 4973, 4977, 4980, 4989, 4999, 5003, 5064, 5079, 5101, 5120, 5128, 5187, 5215, 5217, 5223, 5227, 5229, 5249, 5257, 5289, 5301, 5309, 5313, 5325, 5387, 5397, 5409, 5419, 5425, 5435, 5446, 5465, 5481, 5486, 5500, 5506, 5510, 5522, 5538, 5550, 5563-5564, 5567, 5594, 5617, 5622, 5639, 5642, 5648, 5681, 5708, 5727, 5741, 5762, 5778, 5787, 5824, 5836, 5863, 5875, 5889, 5910, 5930, 5943, 5951, 5958, 5970, 5983, 5991, 5997, 6007, 6019, 6024, 6033, 6038, 6043, 6055, 6069, 6088, 6093, 6105, 6111, 6117, 6137, 6145, 6173, 6177, 6189, 6197, 6205, 6213, 6219, 6225, 6229, 6237, 6250, 6253, 6261, 6269, 6275, 6277, 6283, 6285, 6287, 6291, 6298, 6305, 6311, 6318, 6325, 6338, 6387, 6394, 6398, 6402, 6406, 6411, 6415, 6419, 6424, 6429, 6434, 6441, 6444, 6446, 6454, 6459, 6464, 6470, 6477-6478, 6486, 6494-6495, 6499, 6503, 6513, 6519, 6521, 6524, 6529, 6533, 6547, 6583, 6593, 6607, 6610, 6620, 6626, 6634, 6638, 6647, 6652, 6665, 6675, 6683, 6694, 6701, 6710, 6712, 6717, 6724, 6727-6729, 6739, 6743, 6746, 6761, 6766, 6776, 6780, 6808, 6824, 6849, 6853, 6861, 6866, 6869, 6881, 6884, 6888-6889, 6893-6894, 6902, 6906, 6918, 6926, 6944, 6952, 6962, 6975, 6980, 6986, 6993, 7006, 7024, 7026, 7055, 7062, 7078, 7091-7092, 7095, 7118, 7123, 7127, 7130-7131, 7158, 7160, 7162, 7172, 7201, 7205, 7214, 7218, 7221, 7228, 7256, 7267, 7278, 7283, 7318, 7320, 7375, 7380, 7404, 7411, 7429, 7444, 7448, 7452, 7476, 7483, 7486-7487, 7490-7491, 7493-7494, 7527-7528, 7532, 7534-7535, 7537, 7545, 7548, 7556, 7559, 7563, 7566, 7569, 7576, 7580, 7688, 7694, 7748, 7756, 7762, 7769, 7785-7786, 7791, 7808, 7812, 7836

PAC00333, 342, 344-347, 358, 361-362, 367-368, 370-371, 379, 382-384, 387, 395, 408, 415-417, 428-429, 462, 478, 499, 503, 505, 507, 509, 517, 520, 525, 530, 532, 534, 536-537, 539-540, 542-543, 545-546, 556, 558, 570, 573, 577-578, 580, 612, 619, 628, 636, 653, 685, 689, 693, 697, 711, 713, 715, 717, 724, 726-727, 734, 736, 738-739, 741, 743, 745, 749, 751-755, 757, 759, 761, 763, 765-766, 768-769, 771, 774, 776-777, 779-780, 782-783, 785, 788, 790, 793, 795, 799, 804, 812-813, 825, 834, 839, 843, 848, 853, 858, 864, 868-869, 874-875, 884, 898-899, 903-905, 910, 915-917, 924, 947, 949-950, 953-954, 957-959, 961-963, 965, 968, 970-971, 976-977, 979-981, 983, 985, 989, 991-992, 1001, 1003, 1005, 1007-1008, 1010, 1013, 1017-1019, 1021, 1023, 1025, 1027, 1029, 1031, 1034, 1037, 1044, 1048, 1052-1053, 1058, 1063, 1065-1066, 1069-1070, 1072-1074, 1076-1080, 1082-1084, 1086-1088, 1090, 1098, 1101, 1106, 1109, 1112-1115, 1119, 1133-1136, 1138, 1141-1142, 1157-1163, 1165-1167, 1170, 1184, 1189-1190, 1193, 1205, 1207-1211, 1221-1223, 1226, 1232, 1235-1236, 1238-1240, 1242-1247, 1249-1256, 1258, 1261, 1264, 1269-1273, 1277
320C FM HW BGB00362, 396, 432, 442

SAH00167, 169, 226, 258, 274
320C FM ST  BKK00438
320C L  SBN00448
320C LU  CLZ00227, 229, 235-236, 241, 243, 246, 248-255, 258-259, 267, 269, 271, 281, 285-293, 297
320D  PHX00119, 201, 205, 212-213, 219-220, 366, 476, 626, 697, 728-729, 750, 790, 882, 934, 954, 956, 968, 999, 1028, 1174, 1186, 1249, 1286, 1296-1298, 1373-1374, 1377-1378, 1456-1459, 1524-1525, 1554, 1581-1582, 1681, 1687, 1700, 1704-1706, 1713-1714, 1723, 1731-1732, 1773, 1836, 1866-1867, 1886, 1904, 1907, 1924, 1952-1953, 1986, 2045-2046, 2074, 2086-2087, 2090, 2094, 2100, 2120, 2130, 2165, 2170, 2189, 2247, 2256, 2258-2260, 2266, 2269, 2275, 2396, 2473, 2494, 2605, 2609, 2648, 2708, 2710
320D FM HW  EAX00180
320D LRR FXK00190-00223

XCK00168-00169, 190, 195-197, 235, 249, 253, 273, 276, 279, 361, 406, 411, 414, 430, 434-439, 453, 458-460, 462, 470, 484-485, 487, 489-490, 492, 495-496, 547, 550, 554

ZGB00121-00122, 124-163
321C LCR KCR00110-00124, 126-128, 131-141, 143-147, 149-152, 155-161, 163-172, 174-198, 200-215, 217-225, 227-248, 251-298, 301-311

MCF00156, 164, 168-169, 185, 207-210, 240, 243, 245, 247, 249, 251, 258-268, 278-280, 282, 292-293, 299, 303-305, 308-309, 311, 313, 315-351, 353-354, 357-359, 362, 364-377, 379-380, 391, 398, 401, 403-404, 407, 410, 418, 421, 424, 427, 431, 436, 451, 459, 461, 465, 469, 473, 477, 479, 485, 492, 498, 501, 516, 518, 521, 524, 527, 529, 531, 534, 539, 541, 545, 549, 553, 557, 561, 570, 578-580, 582, 588, 590, 592, 596, 598, 600, 602, 605, 608, 610, 612, 614-615, 617-619, 622-623, 626-627, 629-631, 634-639, 641-643, 646-650, 655, 657, 659, 661-662, 664, 666, 668, 670-671, 673, 675, 684, 686, 688, 694, 696, 698, 700, 704, 722, 724, 726, 729, 736, 740, 748-749, 753, 794, 800, 802-804, 806-808, 810-813, 815, 817, 819-820, 822, 824, 826, 828, 830, 832, 835-836, 838, 841-842, 844, 850, 852-853, 855-856, 861, 863, 868, 870, 872-873, 875-876, 881-883, 885-886, 889-891, 893, 922, 927, 934, 947, 949-950, 955, 957, 959, 975, 1000-1004, 1007-1014, 1017, 1020, 1023, 1025, 1029, 1033, 1035, 1037, 1039-1040, 1042-1046, 1050, 1055, 1060, 1062, 1068, 1070, 1073, 1077-1079, 1082-1092, 1098, 1104-1105, 1114-1117, 1119-1128, 1134-1136, 1142-1226, 1229, 1231
321D LCR MPG00120

NAS00160-00161, 163-164, 166, 178-180, 186, 198, 205, 209-211, 214-215, 217, 219-220, 222, 225, 229, 236, 239-241, 249, 264, 266-269, 272-274, 276, 278, 280, 283, 288-289, 291, 293, 297, 301, 304, 307, 309-310, 317, 319, 321, 327-331, 338, 349, 376, 378, 390-391, 393, 399-408, 416-417, 423, 427, 442, 451-456, 458-460

PBD00106-00126, 128-135, 137-197, 203
322C BFK00402-00404, 406-413, 418, 420-426, 430-433, 440-441, 446-451, 454-456, 461-464, 466

BGR00300-00302, 305-306, 308, 310-311, 314-316, 322-323, 326-327, 329-331

BKJ00243, 245, 247, 249, 332-334, 407, 517, 519, 524, 574, 576-578, 589, 609, 695, 708, 752, 758, 769

EMR00125-00136, 142-149, 152, 158, 161, 164-166, 168, 172-175, 177-181, 183, 185-187, 189, 191, 193-195, 198-204, 208-214, 216-222, 224-226, 228-232, 234-242, 246, 248-250, 252-253, 257-259, 265-266, 270-271, 274, 276-279, 283-286, 293, 296-298, 301-303, 307-323, 327, 329-332, 334-341, 346-347, 349-350, 353, 355, 358-364, 366, 368-370, 372-379, 381, 384, 387-388, 390-401, 403, 408, 411-413, 416-420, 427-434, 438-446, 448-451, 454-457, 460-504, 506-507, 509-511, 514, 516-523, 525-527, 529-532, 534-536, 538-549, 552-554, 556-557, 560, 562-564, 566

FED00365

HEK00102, 187, 275-276, 289, 316, 320, 347, 360-361, 437, 455, 466, 472, 474, 477, 479, 547, 550, 556, 560, 570, 574, 581-582, 595, 597, 619, 643, 715, 753-754, 767, 793, 831, 854, 865, 892, 916-917, 937, 940-941, 943, 947, 1014, 1017, 1106, 1134, 1217

MAR00111-00112, 116, 123, 126, 128, 131, 134, 136-137, 140-149, 154, 161, 166-167, 169-171, 173-174, 178, 191-192, 194-197, 199, 203-204, 210, 212-213, 215, 218-219, 221, 223, 228, 232, 236, 238-239, 257-259, 263, 266, 269, 272-275, 279, 281, 283, 288-289, 291, 293-294, 296-298, 300-302, 308-309, 313, 315-316, 320, 322, 330-332, 339-340, 354, 360-361, 363, 365, 373-376, 378-380, 382, 387-389, 391-396, 398, 400-401, 410-411, 413-414, 420, 425-426, 440, 445, 457, 459-460, 462-463, 465, 467, 474, 476-479, 486, 497, 501, 503, 515, 517-518, 524
322C FM HW  LAR01016
323D L BYM00107-00110, 114-116, 118, 120-121, 124-126, 130-132, 135, 143, 158, 165-166, 170, 172, 178-179, 181-187, 189, 192-194, 196, 198-199, 203, 213, 218, 223-225, 227-231, 246-249, 256, 266, 268, 275, 293, 302, 304, 309, 311-313, 317, 327, 332, 342, 347, 351, 357, 369, 372, 395, 405, 420, 425, 429, 435, 443-444, 447, 449-451, 462, 474, 506, 515, 517-519, 522-523, 525-529, 532-534, 537-544, 546, 548-553, 555-560, 562-565, 568-569, 571, 573-578, 580-590, 592-597, 599-605, 607, 610, 612-620, 625, 627, 629-631, 640, 643-644, 648, 655-658, 660, 663-664, 666-667, 690, 696, 704, 707, 710, 714, 718, 720, 722, 724, 737, 739, 763, 776, 782-783, 786-788, 798-799, 801-802, 804-806, 808, 810-811, 814-816, 818, 820, 838, 847-848, 850

WGC00151-00161
324D FM HEEL  JLS00152-00170, 172-175, 177-183, 185-186, 1300-1303
324D L  JJG00165, 176, 180, 210, 219-220, 232, 243, 245, 247, 252, 260, 291-292, 334, 402, 421, 425, 477, 488-490, 499, 606, 609, 660, 675, 685, 687, 701, 747, 755, 757, 762, 765, 796, 798, 847, 849, 905, 909, 916-917, 927-928, 931, 938, 984, 995, 1037, 1046, 1054, 1098-1099, 1101, 1104, 1133, 1159, 1216
325C BFE00116, 118, 168, 172, 207, 209, 217, 221, 223, 249-250, 253-254, 256, 259, 261-262, 272, 274-275, 279, 284, 308, 319-322, 325-328, 336, 340, 343, 360, 363-364, 369, 372, 376, 383, 393, 407, 428-431, 438, 446, 455, 465, 474, 505, 525, 528, 563, 570, 579, 603, 605, 607, 617, 637, 639, 642-643, 696-697, 728, 734, 737, 739, 741, 743, 746, 765, 767, 770, 775, 783-784, 787-789, 801, 812, 821, 824, 827, 869-870, 877, 880, 920, 990-991, 993, 997, 1009, 1011, 1016, 1045, 1047, 1050, 1129, 1142, 1160, 1187, 1189, 1192, 1196, 1258, 1264-1265, 1267, 1270, 1272, 1287, 1301, 1306, 1308, 1312, 1318-1319, 1321, 1325, 1327, 1336, 1338, 1344, 1349, 1351, 1353-1354, 1358, 1362, 1364, 1371, 1374, 1376, 1380, 1396, 1400-1401, 1420-1421, 1437, 1445, 1493, 1502, 1506, 1535, 1537, 1560, 1601, 1605, 1609, 1611, 1624-1625, 1642, 1647, 1660, 1665, 1669, 1676, 1679, 1683-1684, 1695-1696, 1709, 1726, 1728, 1734, 1738, 1741, 1745-1749, 1775, 1777, 1779, 1787-1788, 1790, 1794, 1800, 1818, 1820, 1822, 1831, 1836, 1846, 1851, 1856, 1868-1869, 1872, 1876, 1880, 1886, 1889-1891, 1894, 1896, 1951, 1976-1977, 1979-1980, 1982, 1986, 1989, 2029, 2087-2088, 2097, 2099, 2120, 2130-2131, 2135-2136

CRB00160-00161, 163-164, 172, 178-180, 182-183, 185-186, 189-195, 197, 199-200, 202-206, 211, 217-218, 220, 222-224, 265, 281-283, 317, 331, 333-334, 337-340, 342-343, 347-349, 352-353, 356-358, 361-362, 364-365, 367, 371-373, 375, 378, 380, 383-384, 386-389, 392, 397-402, 404, 407, 411

CSJ00203-00208, 211-213, 220-256, 258-264, 266-273, 275, 278, 280-282, 284-285, 288-293, 296, 301-302, 304, 306-320, 324-325, 327, 329-336, 339-340, 342-349, 352, 356-359, 362, 364-372, 374, 376, 378-380, 382-383, 387, 394, 401-402, 404-413, 416-417, 420-421, 423-429, 431-433, 435, 437, 439-443, 446-447, 449-452, 455-458, 461-466

DTF00260-00286

JLC00277-00282, 285-301, 303-311

JLD00302, 306-307, 309-311, 313-316, 319-321, 325, 330, 334-336, 339-346, 351, 353
325C FM HW  M2K01010
325C MH  S2C00137-00138
325D  GBR00131-00132, 134, 137, 141, 146-148, 150-157, 161-163
325D FM BUTT N  C9M00133-00146
325D FM HEEL  C8L00165
325D L  A3R00119, 141, 143-144, 150, 157, 163, 172, 174-177, 179-180, 191, 211, 216, 227, 229, 237, 245, 251, 277, 288, 290-291, 296, 298-299, 305, 307, 311-312, 329-330, 340, 381, 461, 490, 505, 544, 551, 587, 589, 598, 600, 602-604, 606, 608-609, 636, 639, 641, 650, 690, 695, 697, 699, 786-790, 792, 794, 797, 801, 816, 818-820, 822-823, 825, 834, 837, 849, 871, 905, 913, 919, 952, 956, 971, 974, 1020, 1032, 1063, 1069, 1115, 1128, 1130, 1133, 1136-1137, 1169, 1175, 1210, 1222, 1237, 1239, 1244, 1255-1256, 1259-1260, 1271, 1277, 1285-1286, 1289, 1291, 1296, 1299, 1303, 1305, 1309-1311, 1313, 1317, 1339, 1344, 1360, 1368-1369, 1375, 1382, 1385, 1390, 1415-1417
328D GTN00144, 147, 152, 165, 168, 170, 176, 180, 190, 194, 197, 202, 213, 217, 227-228, 238-239, 241, 245-247, 288, 293, 312-313, 316, 321, 324-325, 327, 329, 331-332, 338-341, 355, 357, 359, 361-362, 392-394, 411, 413, 416, 430, 441-443, 456, 468, 475, 489-492, 508, 511-513, 515, 521-522, 567, 573, 590, 596, 598

MKR00172-00189, 191, 193, 195-217, 224, 226-230, 232-245
329D L BFC00135-00143, 145-154, 156-158, 162-163, 170-173, 178-179, 188, 191-193

JHJ00211, 220-222, 269-270, 287, 306, 308, 350, 353-355, 388, 390, 460, 474
M325C MH PAN00242-00243, 247-253, 255-276, 279, 282-283, 285-334, 336-342

XJA00202-00232, 234-291

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 1P3703 SEAL-RECTANGULAR
2 8T4121 WASHER-HARD
2 8T4195 BOLT
4 1053478 BOLT-HEX SOCKET
1 2660955 FLANGE
1 3494087 PUMP GP-GR A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 1P3703 SEAL-RECTANGULAR
2 8T4121 WASHER-HARD
2 8T4195 BOLT
4 1053478 BOLT-HEX SOCKET
1 2660955 FLANGE
1 3494087 PUMP GP-GR A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

If the 240-2998 Pump fails, replace the failed pump with a new 349-4087 Pump. Refer to the attached Rework Procedure.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
37-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
37-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
Refer to the Service Manual if/as necessary.

Disconnect hose assemblies (1) and (3).

Remove connector/elbow (2).
Image1.1.1
 
Remove bolts (36) and auxiliary pump (37).

Install new 349-4087 Pump. Install 8T-4121 Washer-Hard with new 8T-4195 Bolts instead of bolts (36).
Image1.2.1
 
Assemble 1P-3703 Seal (4) and 266-0955 Flange (5) to the "OUT" port of the new pump.

Install 105-3478 Bolts (6). Tighten the bolts to a torque of 49.1 +/-10 Nm.

Install connector/elbow (2).

Connect hose assemblies (1) and (3).
Image1.3.1
 
 

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK ROLLER FRAME ON CERTAIN 320C, 320D, 325C, 325D, 329D, 330C, 330D, AND 336D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK ROLLER FRAME ON CERTAIN 320C, 320D, 325C, 325D, 329D, 330C, 330D, AND 336D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 260-8128 PIPE ASSEMBLY, IF FAILED, ON CERTAIN 365C L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 260-8128 PIPE ASSEMBLY, IF FAILED, ON CERTAIN 365C L EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN ASSEMBLIES, PT3/PT5/PT6, ON CERTAIN 330D AND 336D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN ASSEMBLIES, PT3/PT5/PT6, ON CERTAIN 330D AND 336D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER CORE ON CERTAIN 324D, 325D, M325D, AND 329D HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER CORE ON CERTAIN 324D, 325D, M325D, AND 329D HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER ON CERTAIN 385 C L, 385C FS AND 385C MH EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER ON CERTAIN 385 C L, 385C FS AND 385C MH EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING, IF NECESSARY, THE FINAL DRIVE TRAVEL MOTOR GROUP ON CERTAIN 324DL, 324DLN, 325D, AND 325DL EXCAVATORS THAT ARE EQUIPPED FOR BIO OIL PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING, IF NECESSARY, THE FINAL DRIVE TRAVEL MOTOR GROUP ON CERTAIN 324DL, 324DLN, 325D, AND 325DL EXCAVATORS THAT ARE EQUIPPED FOR BIO OIL
PRODUCT SUPPORT PROGRAM FOR MODIFICATIONS IN THE SWING PILOT CIRCUIT IN ORDER TO PREVENT SWING VIBRATION ON CERTAIN 345D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR MODIFICATIONS IN THE SWING PILOT CIRCUIT IN ORDER TO PREVENT SWING VIBRATION ON CERTAIN 345D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 330D AND 336D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 330D AND 336D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 345C EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 345C EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING A CONNECTOR IN THE SWING PILOT CIRCUIT ON CERTAIN 324D, 325D, 329D, 330D, 336D, 325D MH AND 330D MH EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING A CONNECTOR IN THE SWING PILOT CIRCUIT ON CERTAIN 324D, 325D, 329D, 330D, 336D, 325D MH AND 330D MH EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 165-9579 RELIEF VALVE GROUP ON CERTAIN 365B L, 365B L SERIES II, 385B, 385B L, 385C, 385C L, AND 385C OEM EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 165-9579 RELIEF VALVE GROUP ON CERTAIN 365B L, 365B L SERIES II, 385B, 385B L, 385C, 385C L, AND 385C OEM EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE LEVELING SWITCH ON CERTAIN 323DL EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE LEVELING SWITCH ON CERTAIN 323DL EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SUPPORT PLATE ON CERTAIN SW60 WHEEL SAWS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SUPPORT PLATE ON CERTAIN SW60 WHEEL SAWS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE VARIABLE ADJUSTABLE BOOM ON CERTAIN M318D AND M318D MH WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPAIRING THE VARIABLE ADJUSTABLE BOOM ON CERTAIN M318D AND M318D MH WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE JAW GROUP ON CERTAIN S365B, S385B, VHS-60/3, AND VHS-70/3 SHEARS PRODUCT SUPPORT PROGRAM FOR REPLACING THE JAW GROUP ON CERTAIN S365B, S385B, VHS-60/3, AND VHS-70/3 SHEARS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE MULTI COMBINED VALVE (334-7446) ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D AND M322D MH WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE MULTI COMBINED VALVE (334-7446) ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D AND M322D MH WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 191-2646 OR 267-6788 BEARING GEAR GROUP ON CERTAIN 365B L SERIES II, 365B L SERIES II FS, 365B L SERIES II MH, 365C L, 365C L FS, 365C L MH, AND 365C L CIPI EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 191-2646 OR 267-6788 BEARING GEAR GROUP ON CERTAIN 365B L SERIES II, 365B L SERIES II FS, 365B L SERIES II MH, 365C L, 365C L FS, 365C L MH, AND 365C L CIPI EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY RETIGHTENING THE DRIVE GEAR ON CERTAIN 0R3233, 0R3860, AND 0R9250 ENGINE OIL SCAVENGE PUMPS IN DEALER PARTS STOCK FOR INSTALLATION IN VARIOUS 3508, 3512, AND 3516 ENGINES PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY RETIGHTENING THE DRIVE GEAR ON CERTAIN 0R3233, 0R3860, AND 0R9250 ENGINE OIL SCAVENGE PUMPS IN DEALER PARTS STOCK FOR INSTALLATION IN VARIOUS 3508, 3512, AND 3516 ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN ROCKER SWITCHES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN ROCKER SWITCHES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D MH, 345C, 345C L, AND 345C MH HYDRAULIC EXCAVATORS IN THE CASE OF LOOSE SERVO PISTON. PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D MH, 345C, 345C L, AND 345C MH HYDRAULIC EXCAVATORS IN THE CASE OF LOOSE SERVO PISTON.
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REWORKING, IF NECESSARY, THE UPPER FRAME ON CERTAIN M313D, M315D, M316D, AND M318D WHEELED EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REWORKING, IF NECESSARY, THE UPPER FRAME ON CERTAIN M313D, M315D, M316D, AND M318D WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM/STICK/BUCKET HYDRAULIC CYLINDER BARREL ON CERTAIN 320D AND 324D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM/STICK/BUCKET HYDRAULIC CYLINDER BARREL ON CERTAIN 320D AND 324D EXCAVATORS
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