PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS

Usage:

REBE5943-00

10May2010


D-143

 
Priority
  
  

PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS

6501
PI31745
NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31745" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31745" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


COMPLETION DATE

TERMINATION DATE

30Nov2010 31May2011

PROBLEM

The existing 248-1951 Mass Boom can be cracked at the front baffle plate on certain 324D Excavators.

AFFECTED PRODUCT

Model Identification Number
324D  CJX00251, 254, 276-286, 295
324D L  DFP00490-00494, 498-499, 502

PARTS NEEDED

Qty

Part Number Description
1 2901727 FILM-CAT RH (PE)
1 2901728 FILM-CAT LH (PE)
1 PLATE When Required (Dealer Fablicated)
2 STRIP When Required (Dealer Fablicated)
2 SUPPORT When Required (Dealer Fablicated)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Repair the boom in accordance with Special Instruction, REHS5130.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
 NOTE: This is a 50.0-hour job


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM

MODELS INVOLVED - 324D EXCAVATORS

Dear Caterpillar Product Owner:


The mass boom needs to be reworked on the products listed below. The existing boom can crack and the top plate can be torn apart. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 10May2010 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.



Caterpillar Inc.

Identification #(s)



Attached to 10May2010 Service Letter

Caterpillar Information System:

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