PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK ROLLER FRAME ON CERTAIN 320C, 320D, 325C, 325D, 329D, 330C, 330D, AND 336D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK ROLLER FRAME ON CERTAIN 320C, 320D, 325C, 325D, 329D, 330C, 330D, AND 336D EXCAVATORS

Usage:

REBE5942-00

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25Mar2010

J010
J012
J016
J018
J021
J022
J025
J027
J028
J029
J440
J441
J442
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J490
J491
J492
J495
J540
J541
J544
J54L
Z800

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After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK ROLLER FRAME ON CERTAIN 320C, 320D, 325C, 325D, 329D, 330C, 330D, AND 336D EXCAVATORS
0679 4150 7062		PS51815

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51815" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Mar2012

PROBLEM

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The welds between the final drive motor support and track roller frame may crack on certain 320C, 320D, 325C, 325D, 329D, 330C, 330D, and 336D Excavators in certain applications. If the crack is not detected early, the crack may extend and cause the motor support to separate from the track roller frame.

AFFECTED PRODUCT

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Model	Identification Number
320C	GNG01528-01535, 1652-2209, 2220-2225, 2238-2243, 2256-2261, 2263-2268, 2270-2282, 2289-2346, 2501-2805, 2813-2946, 2964-2968, 2981-3238, 3252-3322, 3330-3432, 3441, 3448-3624, 3646-3720, 3740-4052, 4089-4161, 4164-4274, 4293-4306, 4383-4388
320D	JFZ00199-00218, 220-279, 281-310, 312-334, 336-359, 361-393, 395-486, 488-498, 500-537, 539-542, 544-618, 620-624, 626-703, 705-706, 708-764, 766-815, 817-919, 921-943, 945-953, 955-957, 959-967, 969-1004, 1006-1007, 1010-1016, 1018, 1020-1027, 1029-1031, 1033-1045, 1047-1052, 1055-1077, 1079-1213, 1215-1242, 1244-1318, 1320-1347, 1349, 1351-1458, 1460-1470, 1472-1479, 1481-1509, 1511-1563, 1565-1600, 1602-1647, 1649-1735, 1738-1769, 1771-1815, 1817-1878, 1880-1943, 1945-1967, 1969-2005, 2007-2101, 2103-2144, 2146-2337, 2339-2382, 2384-2459, 2462-2480, 2482-2492, 2494-2546, 2549-2591, 2593-2704, 2706-2736, 2738-2754, 2756-2786, 2789-2852, 2854-2857, 2859-2869, 2871-2905, 2907-2953, 2955-3021, 3023-3049, 3051-3068, 3070-3075, 3078-3106, 3109-3673, 3676-4167, 4171, 4187, 4190, 4192-4193, 4224-4237, 4249-4253, 4259-4260, 4266-4278, 4284-4290 JGZ00151-00417, 489-560, 562-739, 741-830, 880-1121, 1124-1162, 1215-1290, 1298-1462, 1466-1717, 1788-2005, 2108-2181, 2183-2198, 2201-2228, 2236-2239, 2241-2339, 2342-2450, 2532-2779, 2782-2788, 2790-2934
320D L	MDE00114-00123, 189-193, 248-249, 255-259, 266-270, 276-278, 332-336, 342-346, 352-353, 374-378, 395-398, 403-407, 414-417, 422-426, 433-436, 441-445, 452-455, 460-464, 471-474, 479-483, 566-569, 574-618, 679-682, 687-690, 695-700, 704-711, 804-808, 813-816, 821-825, 830-835, 840-845, 850-853, 858, 863-864, 873-874, 883-884, 893-894, 903-904, 913-914, 923-925, 934-936, 945-947, 956-958, 967-968, 987, 992, 997-998, 1003-1004, 1009, 1014, 1020, 1025-1026, 1031, 1034-1036, 1039-1042, 1045-1048, 1051-1063, 1068-1069, 1074-1075, 1080-1081, 1086-1087, 1092-1093, 1098-1099, 1104-1105, 1110-1111, 1116-1117, 1122-1123, 1130-1159, 1163-1164, 1168-1170, 1175-1176, 1181, 1186-1187, 1192-1193 MGG00177, 182-183, 188-189, 194-195, 200-201, 206-207, 212, 218-219, 224-234, 238-240, 244-247, 252-254, 259-260, 265-267, 272-273, 278-279, 285-286, 291-293, 298-299, 304-305, 310-312, 317-319, 324-325, 330-331, 336-338, 343-345, 350-381, 386-389, 394-398, 403-406, 411-412, 414-427, 429-437, 439-446, 448-454, 456-468, 543-545, 550-551, 556-561, 566-567, 572-577, 579-643, 645-694, 740-741, 747, 753-758, 764-769, 775-780, 786-791, 797-799, 801-808, 814-819, 838-841, 847-852, 856-862, 865-871, 920-922, 925-931, 937-942, 948-953, 959-964, 970-975, 1096-1178, 1244-1247, 1250-1251, 1255-1260, 1264-1265, 1268-1272, 1275-1276, 1280-1285, 1287-1314, 1360-1402, 1450-1452, 1456-1477, 1509-1521, 1533-1542, 1545-1548
323D L	PBE00242-00274, 285-289, 301-306
324D	JZR00146-00153, 166-169
324D L	TSN00172-00174
325C	AMH00474, 587-689, 695-709, 715-804
325D	DBH00105-00125, 134-144, 155, 157-295, 299-305, 308-327, 330-672, 674-676 KBE00125-00128, 135-136, 151-152, 162-165, 187-188, 194-201, 216, 219, 240-275, 290-296
329D	BYS00249-00370, 435-443, 445-449
329D L	DJF00194, 197-209, 214
330C	MCA00991-01008, 1010-1051, 1054-1084, 1086, 1088-1106, 1117-1147, 1151-1154, 1160-1219, 1228-1232, 1236-1237, 1250-1260, 1264-1332, 1349-1362, 1364-1369, 1371-1391
330D	EAH00192-00227, 232-258, 263, 266-286, 292-295, 302, 328-370, 374-378, 380-404, 410-428, 434-466, 478-481, 483-507, 512-533, 535-564, 567-579, 589-619, 623-673, 679-692, 694-698, 700-760, 765-771, 773-779, 784-807, 809-822, 825-862, 865-867, 883-952, 954-1027, 1033-1037, 1039-1395, 1403-1419, 1421-1627, 1629-1634 FFK00138-00145, 199-207, 301, 368-370, 399-451, 461-466, 473-510
336D	JBT00260-00274, 276-285, 287-356, 358-459, 489, 526-530, 535-541, 547-551, 553-561
336D L	MPL00278-00292

PARTS NEEDED

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Qty	Part Number	Description
1	PLATE1	Dealer Fabricated
1	PLATE2	Dealer Fabricated
2	PLATE3	Dealer Fabricated
All plates are to be dealer fabricated.

ACTION REQUIRED

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Note: If the travel motor support is not separated from the track roller frame, thoroughly gouge out the cracks in the weld and repair by re-welding. Refer to Special Instruction, REHS5117, for the welding size.

Note: If the travel motor support is separated from the track roller frame, follow the rework procedure in Special Instruction, REHS5117.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-9000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 10.0-hour job
Note: If the travel motor support is not separated from the track roller frame, 10 hours labor is allowed to repair the travel motor support. Note: If the travel motor support is separated from the track roller frame and the repair will be performed in the field, an additional 38 hours will be allowed for the repair. NOTE: If the travel motor support is separated from the track roller frame and the repair will be performed in the dealer's workshop with the undercarriage removed from the machine, an additional 60 hours will be allowed for the repair including undercarriage removal and installation and $600 US Dollars will be allowed for the transportation.

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