PRODUCT SUPPORT PROGRAM FOR REPLACING THE 260-8128 PIPE ASSEMBLY, IF FAILED, ON CERTAIN 365C L EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE 260-8128 PIPE ASSEMBLY, IF FAILED, ON CERTAIN 365C L EXCAVATORS

Usage:

REBE5907-00

24Jun2010


U-217
A-170
D-188
O-192

 
After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 260-8128 PIPE ASSEMBLY, IF FAILED, ON CERTAIN 365C L EXCAVATORS

5057
PS51855
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51855" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Jun2012

PROBLEM

The existing 260-8128 Pipe Assembly could fail due to the stress in the welding area on certain 365C L Excavators.

AFFECTED PRODUCT

Model Identification Number
365C L ELC00166, 216, 259-260, 336, 338, 341-348, 358, 371, 393-394, 432-434, 438-439, 454-456, 461, 487, 526-527, 534-537, 547

MCS00352

MCY00185, 187, 214, 221, 227-228, 230, 242, 254, 259, 266-268, 274, 288-292, 299-301, 306-309, 311-314, 324, 330, 333, 340-341, 344, 367-368, 383, 385, 393, 398, 401-403, 406, 410-412, 416, 421, 437, 444, 453, 458, 478, 485, 504, 514-516

MEM00174-00175, 181, 187-188, 212, 241, 246, 269

PARTS NEEDED

Qty

Part Number Description
1 1P3705 SEAL-RECTANGULAR
1 4J0526 SEAL-O RING
1 3569089 PIPE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Replace the failed 260-8128 Pipe Assembly with a new 356-9089 Pipe Assembly. During assembly, ensure that the corner of the block is clear from the pipe (a minimum clearance of 2-3 mm). If required, increase the clearance by cutting/chamfering the block. Refer to Image 1.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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