PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER CORE ON CERTAIN 324D, 325D, M325D, AND 329D HYDRAULIC EXCAVATORS
Usage:
REBE5877-00
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| 12Oct2010 |
U-417
A-333
D-359
O-362
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| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER CORE ON CERTAIN 324D, 325D, M325D, AND 329D HYDRAULIC EXCAVATORS |
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| 1351 | PS51915 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51915" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
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| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Oct2012 |
PROBLEM
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| The oil cooler core on certain 324D, 325D, M325D, and 329D Hydraulic Excavators may leak oil by cracking between a header plate and a tube. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 324D | CJX00176-00179, 181-182, 184-185, 188-189, 193-333, 336-337, 346-602 JZR00146-00169 |
| 324D FM | JKR00188-00189, 193, 1205 |
| 324D FM HEEL | JLS00171, 176, 184 |
| 324D L | DFP00130, 132, 134-135, 138-140, 142, 144, 149-150, 152-154, 159-161, 163-164, 169-170, 176, 179-183, 190-192, 197, 203, 205, 207, 212-214, 216, 232, 238-239, 244-247, 250-255, 258-259, 268-271, 275-277, 279-285, 287-288, 290-294, 297-328, 330-340, 343-346, 351-354, 356, 365, 372-373, 380, 391-397, 416-417, 419, 424, 430, 432, 435-439, 441-446, 448, 450-473, 475-499, 502, 511-516, 518-520, 523, 527, 536-540 T2D00665, 667-671 TSN00172-00174 |
| 325D | DBH00105-00295, 297-672, 674-676 GPB00179, 181, 213 KBE00125-00172, 187-206, 216-226, 233, 238-275, 290-296 KDG00155-00159, 164, 171-175, 197-200, 205-209, 218-231, 235-236, 238, 250-274, 277-280 SCR00253-00256, 267, 270-275, 279-282, 289, 291, 293, 295, 324, 329, 350-356, 370-375, 377, 385-388, 405, 409-416, 425-426, 432, 438, 440-449, 457-459, 461, 463, 468-470, 477, 481, 483-485, 487-491, 493-495, 502-504, 506-507, 509, 515-516, 518, 520-521, 544, 551-553, 576-577, 584-585, 604-606, 608-610, 628, 630, 640-642, 647, 654, 665, 667, 671, 675, 678-687, 689-690, 693-694, 699-700, 702-703, 705-708, 711, 714, 719-721, 723, 726-727, 729-731, 743-748, 750, 752-755, 757-759, 761-763, 769-772, 779-780, 783, 785, 794, 798, 800-802, 804-809, 812-813, 815-816, 818, 824-825, 827-829, 838-843, 849, 851, 858, 862-865, 867-868, 870, 872-876, 878-879, 882-884, 897-898, 907-908, 914-916, 921-926, 928, 930-931, 934-935, 940, 945-946, 948, 950, 952-953, 955-965, 968-970, 972, 976-986, 1005, 1007, 1009-1010, 1013-1016, 1025-1031, 1043-1044, 1047-1050, 1052-1081 |
| 325D FM HEEL | C8L00183 |
| 325D L | ERK00201-00208, 210-232 |
| 325D L OEM | X3N00103-00248 |
| 325D MH HCR | C4H00217-00218 |
| 325D OEM | C3N00167, 223, 230, 238, 240, 249, 273, 281, 404, 407, 410, 413-414, 418, 422, 424, 429, 431-432, 434-435, 440, 446-447, 450, 465, 467, 475, 477-478, 480, 484, 488, 494, 498-501, 503, 505, 531-533, 538, 542-543, 548-551, 554 |
| 329D | BYS00249-00449 WDK00113-00114, 117, 119-120, 122-123, 126-127, 130-134 |
| 329D L | DJF00194, 197-214 MNB00132-00206, 215-221 RSK00151-00159 |
| M325D L MH | KAY00249 KGG00257, 259, 286, 293 |
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| *******Group 2******* | |
| 324D | CJX00175, 180, 183, 186-187, 190-192, 334-335, 338-345 |
| 324D L | DFP00131, 133, 136-137, 141, 145, 148, 151, 155-156, 158, 162, 167-168, 171-175, 177-178, 184-185, 198-200, 204, 206, 208-211, 215, 217-218, 221, 224, 229, 233, 235-236, 240-241, 243, 248-249, 256-257, 260-261, 263, 265, 267, 273, 278, 341-342, 347-350, 355, 357-364, 366-371, 374, 376-379, 381-384, 386-390, 398-399, 401-415, 418, 420-423, 425-429, 431, 433-434, 447, 449, 500, 503-510, 521-522, 524-526, 528-530, 532, 541-542 JJG01146-01148 SYM00155-00798 T2D00221-00240, 257, 269-273, 275, 277, 287, 291-292, 295, 299-300, 302, 304-305, 307-314, 329-332, 334, 340, 345-346, 350, 376, 383, 387, 389, 391, 441, 459-462, 468-471, 478-482, 484, 486, 494-495, 498-499, 502, 504, 512, 566, 658, 663-664, 666, 672-683 |
| 324D LN | EJC00222-00234, 237-239, 241-261, 263-277, 279-297, 299-316, 318-321, 323-348, 350-361, 363-373, 375-380, 382-409, 411-900 |
| 324D OEM | KJR00101-00156 |
| 325D | CYW00192 DBH00296, 673 GBR00131-00191 GPB00167-00178, 180, 182-199, 201-212, 214-222, 224-422, 424-1120 KBE00173-00186, 207-215, 227-232, 234-237, 276-289, 297-304, 306-307, 309-312 KDG00148-00154, 160-163, 165-169, 176-196, 201-204, 210-217, 232-234, 237, 239-249, 275-276 PKE00193-01203 SCR00249-00252, 268-269, 277-278, 283, 286, 326-328, 376, 391-392, 407, 417-424, 427-431, 433, 453-455, 478-480, 482, 496-501, 505, 522, 524, 526-528, 530, 540, 550, 554-561, 565, 567, 569-570, 572-573, 578, 580, 583, 586-600, 620, 622-623, 626-627, 629, 632, 634-639, 643-644, 648-653, 655-664, 666, 668-670, 672-674, 676-677, 688, 691-692, 695-698, 701, 704, 709-710, 713, 724-725, 728, 732-742, 749, 751, 760, 764-768, 773-778, 781-782, 784, 786-793, 795-797, 799, 803, 810-811, 814, 817, 819-823, 826, 830-837, 844-848, 850, 852-857, 859-861, 866, 869, 871, 877, 880-881, 885-896, 899-906, 909-913, 917-920, 927, 929, 932-933, 936-939, 941-944, 947, 949, 951, 954, 966-967, 971, 973-975, 987-1004, 1006, 1008, 1011-1012, 1017-1024, 1032-1042, 1045-1046, 1051 |
| 325D L | LAL00251-00252, 254, 256-258, 261, 263-264, 269-271, 286-292, 294-295, 303, 307, 309-312, 314-315, 317, 326, 328, 330-374, 380-385, 388-389, 401, 403-409, 411-413, 415-416, 425-427, 429-431, 435, 437-445, 454, 459-461, 463-466, 470-471, 475-476, 480, 484, 486-487, 491-492, 496, 508-509 MCL00151-00232 T2S00251-00275, 279-283, 291-292, 294, 303, 305, 307-309, 312, 314, 316, 319-323, 362, 364-371, 381, 388-392, 396 |
| 325D OEM | C3N00100-00151, 153, 155-166, 168-200, 202-209, 211-222, 224-229, 231-237, 239, 241-248, 250-272, 274-280, 282-376, 378-392, 394-403, 405-406, 408-409, 411-412, 415-417, 419-421, 423, 425-428, 430, 433, 436-439, 442-445, 448-449, 451, 453-464, 466, 469-474, 479, 481-483, 485-487, 490-492, 495-497, 502, 504, 507-512, 514-530, 534-537, 539-541, 544-547, 552-553, 555-566 SRC00101-00103 |
| 329D | WDK00115-00116, 118, 121, 124-125, 128-129 |
| 329D L | BFC00130-00155 DJF00183-00186 JHJ00284-00285 MNB00207-00214 TPM00154-00161, 163, 177-187, 194, 203-206, 216-217, 219-225, 237, 242-246 |
| 329D LN | SCY00182-00238 |
| M325D L MH | KAY00231-00234, 236-237, 239, 242-248, 250-261, 264, 267-278 |
| M325D MH | EDF00221-00225, 227-239, 241-254, 257, 259-265, 267-285, 287-296, 298, 301-304 |
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| *******Group 3******* | |
| 324D FM | JKR01200-01202, 1204 |
| 324D L | DFP00143, 146-147, 157, 165-166, 186-189, 193-196, 201-202, 219-220, 222-223, 225-228, 230-231, 234, 237, 242, 262, 264, 266, 272, 274, 286, 289, 295-296, 329, 375, 385, 400, 440, 474, 501, 517, 531, 533-535 T2D00241-00256, 258-268, 274, 276, 278-286, 288-290, 293-294, 296-298, 301, 303, 306, 315-328, 333, 335-339, 341-344, 347-349, 351-375, 377-382, 384-386, 388, 390, 392-440, 442-458, 463-467, 472-477, 483, 485, 487-493, 496-497, 500-501, 503, 505-511, 513-565, 567-657, 659-662 |
| 324D LN | LAB00409-00417 |
| 325D | SCR00276, 284-285, 287-288, 290, 292, 294, 296-298, 323, 325, 330, 347-349, 363, 368-369, 389-390, 393-395, 434-437, 439, 450-452, 456, 460, 462, 464-467, 471-476, 486, 492, 510, 533, 538, 541-543, 545-549, 562-564, 566, 568, 571, 574-575, 579, 581-582, 601-603, 607, 611-619, 621, 624-625, 631, 633, 645-646, 756 |
| 325D L | A3R00267, 526, 1118 LAL00253, 255, 259-260, 262, 265-268, 272-285, 293, 296-302, 304-306, 308, 313, 316, 318-325, 327, 329, 375-379, 386-387, 390-400, 402, 410, 414, 417-424, 428, 432-434, 436, 446-453, 455-458, 462, 467-469, 472-474, 477-479, 481-483, 485, 488-490, 493-495, 497-507, 510-526 NAC00251-00276 T2S00276-00278, 284-290, 293, 295-302, 304, 306, 310-311, 313, 315, 317-318, 324-361, 363, 372-380, 382-387, 393-395, 397-401 |
| 325D MH FCR | RJK00133, 147, 151-153 |
| 325D MH HCR | C4H00215-00216, 220 |
| 329D L | TPM00162, 164-176, 188-193, 195-202, 207-215, 218, 226-236, 238-241 |
| M325D L MH | KGG00260, 288 |
| M325D MH | EDF00226, 266, 286, 297 |
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| *******Group 4******* | |
| 324D FM | JKR00163-00187, 190-192, 194-195, 1203, 1206 |
| 324D FM HEEL | JLS00152-00170, 172-175, 177-183, 185-186, 1300-1303 |
| 324D FM LGP | JGK00127-00132 |
| 324D L | JJG00120-00148, 150-268, 270-271, 273-307, 309-409, 411-425, 427-516, 518-649, 651-980, 982-1042, 1044, 1046-1145, 1149-1153, 1159, 1161-1173, 1177-1186, 1188-1189, 1191-1192, 1194, 1197-1198, 1203-1204, 1206-1208, 1210-1211 TSN04986 |
| 324D LN | LAB00261-00408 |
| 324D OEM | KJR00157-00159 |
| 325D | AZP00140 SCR00257-00266, 299-322, 331-346, 357-362, 364-367, 378-384, 396-404, 406, 408, 508, 511-514, 517, 519, 523, 525, 529, 531-532, 534-537, 539, 712, 715-718, 722 |
| 325D FM | C7K00192-00206, 208 |
| 325D FM BUTT N | C9M00133-00145 |
| 325D FM HEEL | C8L00153-00182, 184, 1400-1404 |
| 325D L | A3R00114-00266, 268-271, 273-338, 340-525, 527-547, 549-558, 560-894, 896-1053, 1055-1117, 1119-1171, 1173-1418, 1420, 1422-1436 ERK00209 PAL00251-00465 |
| 325D L OEM | H3N00101-00104 |
| 325D MH FCR | RJK00126-00132, 134-146, 148-150, 154-162 |
| 325D MH HCR | C4H00208-00214, 219, 221-222 |
| 325D OEM | C3N00152, 210, 377, 393, 441, 452, 468, 476, 489, 493, 506, 513 SRC00104-00106 |
| 329D L | JHJ00201-00283, 286-291, 293-295, 300-323, 325-328, 330-331, 334, 336-338, 340-349, 353-357, 360-362, 364-365, 368-372, 374-376, 379-381, 384 |
| 329D L OEM | J9D00101-00112 |
| M325D L MH | KGG00211, 213, 215-256, 258, 261-285, 287, 289-290, 294-299, 301-305 |
| M325D MH | EDF00240, 255-256, 258, 299 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 2459208 | CORE AS-O CLR |
| 1 | BULK_OIL | 50 Liters Bulk Oil (Refer to OMM) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 2459208 | CORE AS-O CLR |
| 1 | BULK_OIL | 50 Liters Bulk Oil (Refer to OMM) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 3******* | ||
| 1 | 2459208 | CORE AS-O CLR |
| 1 | BULK_OIL | 50 Liters Bulk Oil (Refer to OMM) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 4******* | ||
| 1 | 2459208 | CORE AS-O CLR |
| 1 | BULK_OIL | 50 Liters Bulk Oil (Refer to OMM) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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Inspect the date code and the serial number on all 245-9208 Oil Cooler Cores that are in dealer parts stock. The date code and the serial number are stamped on the part label pasted on the top of oil cooler core, refer to Image 1. Remove all oil cooler cores with a date code prior to 20th January09 (Date code:1090) and the serial number smaller than 3475 from parts stock. |
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| Replace the oil cooler core with an improved core, manufactured after 20th January 2009 and serial number is 3475 or more. The improved oil cooler cores are stamped with the date code larger than 1090 and the serial number larger than 3475. Refer to Action Required - Parts Stock, and Images 1 and 2 for the improved oil cooler core. To replace the oil cooler core, refer to Disassembly and Assembly Manual, RENR8646. Also, refer to Operation and Maintenance Manual, SEBU7863, "Hydraulic System Oil - Change" and "Capacities (Refill)" for the amount of the hydraulic fluid and the exchange method. |
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| Image1 |
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| Image2 |
SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
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