PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER ON CERTAIN 385 C L, 385C FS AND 385C MH EXCAVATORS
Usage:
REBE5872-00
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| 02Jul2010 |
U-235
A-188
D-203
O-208
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER ON CERTAIN 385 C L, 385C FS AND 385C MH EXCAVATORS |
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| 1062 | PS51860 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51860" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Jul2012 |
PROBLEM
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| The existing muffler can fail on certain 385 C L, 385C FS AND 385C MH Excavators. If the existing muffler fails, it will cause an exhaust gas leak problem. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 385C | JCM00175-00185 KBC00201-00240 KKK00123-00213 |
| 385C FS | EAM00264-00293, 295-297 MMA00245-00275 T2F00181-00188 |
| 385C L | EDA00189-00542 KGB00275-00484 SBE00168-00481 T2E00291-00341 |
| 385C L MH | WAW00211-00228 |
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| *******Group 2******* | |
| 385C OEM | MSF00101-00102, 104, 106-114 |
| CIPI | 0EM01404, 1539, 1839, 1887, 1891 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3244083 | MUFFLER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 3244083 | MUFFLER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Replace the failed muffler with a new muffler. Refer to your machines Disassembly and Assembly Manual. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-36 mo |
||||||
37-60 mo |
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| NOTE: This is a 2.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-36 mo |
||||||
37-60 mo |
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| NOTE: This is a 2.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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