PRODUCT IMPROVEMENT PROGRAM FOR REPLACING MACHINE SOFTWARE ON CERTAIN CW12 PNEUMATIC COMPACTORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING MACHINE SOFTWARE ON CERTAIN CW12 PNEUMATIC COMPACTORS

Usage:

TEBE8305-00

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11Oct2018

D-505

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING MACHINE SOFTWARE ON CERTAIN CW12 PNEUMATIC COMPACTORS
7610 7620		PI32944

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32944" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32944" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Apr2019	31Oct2019

PROBLEM

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The machine software needs to be updated on certain CW12 Pneumatic Compactors. The new software reduces occurrence of fault codes that can be generated when some of the tires spin out due to poor underfoot conditions or when loading on trailers.

AFFECTED PRODUCT

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Model	Identification Number
CW12	RHJ00100, 102-118

PARTS NEEDED

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Qty	Part Number	Description
1	5686294	SFWR GP-A3000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 42% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Flash the machine controller (Elek Gp - A3000) using 5686294 flash file (searching for this flash file may result in a different part number, always install the latest version).

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING MACHINE SOFTWARE ON CERTAIN CW12 PNEUMATIC COMPACTORS

MODELS INVOLVED - CW12 Pneumatic Compactors

Dear Cat Product Owner:

The machine software needs to be replaced on the products listed below. The existing software can cause certain faults to arise when some of the tires spin out due to poor underfoot conditions or when loading on trailers. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 11Oct2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 11Oct2018 Service Letter