PRODUCT SUPPORT PROGRAM FOR REWORKING THE HANDRAIL ASSEMBLY ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE HANDRAIL ASSEMBLY ON CERTAIN 793F OFF-HIGHWAY TRUCKS

Usage:

TEBE7758-00

Show/hide table

27Dec2018

A-545

D-662

Show/hide table

After Failure Only	PRODUCT SUPPORT PROGRAM FOR REWORKING THE HANDRAIL ASSEMBLY ON CERTAIN 793F OFF-HIGHWAY TRUCKS
7256 7000 7253		PS53953

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53953" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31Dec2020

PROBLEM

Show/hide table

The existing 418-3682 Handrail As. can fail on certain 793F Off-Highway Trucks if the four handrail bolts that hold the IMU/Velodyne to the top staircase platform have loosened/broken. It may not be possible to gain sufficient access to the back weld nut.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
793F	SSP00237, 240-241, 259-260, 266, 272, 282, 322-323, 328, 413, 415, 417-418, 420-422, 432, 434, 475, 486, 508, 529, 536, 541, 551, 556, 570, 572, 583, 589-594, 602, 634, 667, 675-677, 680, 688-689, 692, 760, 850-851, 877, 881-882, 887-888, 899-900, 986-988, 994-996, 1023-1025, 1027-1031, 1034-1037
793F CMD	RBT00111-00173

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
8	8T4121	WASHER-HARD
4	8T4183	BOLT-HEX HEAD
5	8T4186	BOLT-HEX HEAD
4	8T4223	WASHER-HARD
4	1424901	SCREW-BUTTON HD
2	4788096	STEP
1	5386417	CHANNEL AS
1	5428129	PLATFORM AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the rework procedure in Special Instruction M0094935.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-20000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

Show/hide table

NOTE: This is a 20.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
For machines converted to command during service, part age/hours applies from the date of conversion. The conversion date must be recorded in machine arrangements in SIMS.

Show/hide table