PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE CONTROL SOFTWARE AND INSTALLING NEW EMISSIONS LABELS ON CERTAIN 120K2 MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE CONTROL SOFTWARE AND INSTALLING NEW EMISSIONS LABELS ON CERTAIN 120K2 MOTOR GRADERS

Usage:

TEBE3281-00

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30Jun2015

D-280

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Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE CONTROL SOFTWARE AND INSTALLING NEW EMISSIONS LABELS ON CERTAIN 120K2 MOTOR GRADERS
7610		PS44793

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44793" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2017

PROBLEM

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The engine control software and emissions labels for the 120K Motor Grader were installed instead of the 120K2 software and labels on certain 120K2 Motor Graders.

AFFECTED PRODUCT

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Model	Identification Number
120K 2	SZS00527-00535, 549-570

PARTS NEEDED

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Qty	Part Number	Description
1	4522379	SFWR GP-A1000
1	LABEL	EMISSION LABEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Reflash the engine control sofware to the 452-2379 Software Group.

Refer to the attached Rework Procedure for ordering new the new engine labels.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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1. Begin at the SIS Web home page. The address is https://sis.cat.com.

2. From the SIS web home page, select the Engine Technical Marketing Information-TMI link. Refer to Image1.1.1.

3. Once in TMI, input the serial number of the engine into the reference number box and select "Serial Number" in the drop down menu.

4. Press the "Retrieve Data" button.

5. Select the "Emissions Data" link.

6. Scroll to the bottom and click the link titled, "Need emissions replacement label-Click Here!". This will direct the user to the Large Power Systems Division Home page.

Image1.1.1

7. Click on the "Emissions/Certification Replacement" link. Refer to Image1.2.1.

Image1.2.1

8. Complete dealer name and address information. Refer to Image1.3.1.

Image1.3.1

9. Complete the remaining fields highlighted with a red asterisk.

10. Select "Both Certification and Information Labels" as the label type. Enter the number of this Service letter Program in the field titled "Reason for the replacement label requested-". It is also very important to have the engine serial number field completed with the correct information.

Note: Multiple engines can be entered in block 6.

Image1.4.1

NOTE: Be sure that the correct shipping information is provided. International requests must have a valid UPS or DHL account number.

NOTE: You will be sent two labels when you place the online order for the Engine Information Label. The Engine Information Label and the Serial Number Plate will both need to be installed as directed in the Rework Procedure.

NOTE: If you do not receive the Engine Information Label and the Serial Number Plate contact: Global_Engine_Marking@cat.com.

Refer to Image1.5.1.