Usage:
23Mar2015 |
(Revised 08Mar2017) |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT OUTER WHEEL BEARINGS ON CERTAIN 797 OFF-HIGHWAY TRUCKS |
|
4251 4006 | PS52898 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52898" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 23Mar2015 (Revised 31May2016) Service Letter. Changes have been made to the Parts Needed. |
TERMINATION DATE |
31Mar2017 |
PROBLEM
The existing front outer wheel bearing can fail on certain 797 Off-Highway Trucks before planned component rebuild. A new front outer wheel bearing with improved service life is available. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
797B | JSM00123-00483 |
*******Group 2******* | |
797B | JSM00484-00488 |
797F | LAJ00141-00522 |
797F XQ | WSP00100-00129 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 4H6730 | SEAL-O-RING |
10 | 7X2584 | BOLT-HEX HEAD |
1 | 1521672 | SHIM-PACK |
1 | 1714746 | CUP-SPL TAPERED |
1 | 1744504 | BEARING-CUP |
1 | 2125026 | BEARING-CONE |
1 | 2892270 | SEAL-O-RING |
1 | 4229075 | SEAL GP-DUO CONE |
1 | 4229076 | SEAL GP-DUO CONE |
1 | 4345016 | BEARING-CONE |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 4H6730 | SEAL-O-RING |
10 | 7X2584 | BOLT-HEX HEAD |
1 | 1521672 | SHIM-PACK |
1 | 1744504 | BEARING-CUP |
1 | 2125026 | BEARING-CONE |
1 | 2823848 | BEARING-CUP |
1 | 2892270 | SEAL-O-RING |
1 | 4229075 | SEAL GP-DUO CONE |
1 | 4229076 | SEAL GP-DUO CONE |
1 | 4345017 | BEARING-CONE |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
After a failure of a front outer wheel bearing, replace the existing 171-4743 Bearing ? Cone with a new 212-5026 Bearing ? Cone. Refer to the Service Manual if/as necessary. Use normal magnetic plug inspection and SOS sampling procedures to document failure. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-12 mo |
||||||
13-24 mo |
||||||
25-36 mo |
NOTE: This is a 50.0-hour job for Group 1
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
||||||
*******Group 2******* | ||||||
0-12 mo |
||||||
13-24 mo |
||||||
25-36 mo |
NOTE: This is a 50.0-hour job for Group 2
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |