Engine Emission Labels And An Owner Notification Letter Will Be Provided to Owners Of Certain 914G Wheel Loaders And IT14G Integrated Tool Carriers Caterpillar

Engine Emission Labels And An Owner Notification Letter Will Be Provided to Owners Of Certain 914G Wheel Loaders And IT14G Integrated Tool Carriers

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Caterpillar: Confidential Yellow

NOTE: This Program is provided to the dealer for informational purposes only. No claims will be accepted. A SIMS entry will automatically be made to document that the engine emission label and customer notification letter were mailed to the owners of the Affected Product within NACD.

Termination Date

April 30, 2000

Problem

Certain 914G and IT14G machines may have been shipped without the appropriate engine Emissions Certification Label. Listed machines shipped outside North America do not require the Emission Label and are not affected. Machines with earlier serial numbers than those listed in Affected Product have engines manufactured prior to the requirement for Emission labels, and are not affected by this program.

Affected Product
Model & Identification Number

IT14G (1WN961, 1WN970, 1WN973, 1WN983, 1WN985, 1WN986, 1WN988, 1WN989, 1WN991, 1WN1003, 1WN1006, 1WN1008, 1WN1009, 1WN1010, 1WN1016, 1WN1017, 1WN1019, 1WN1020, 1WN1021, 1WN1022 8ZM508 , 8ZM516, 8ZM519)

914G (7ZM634, 7ZM638, 7ZM641, 7ZM645, 7ZM646 9WM1425 , 9WM1429, 9WM1432, 9WM1433, 9WM1436, 9WM1437, 9WM1439, 9WM1441, 9WM1442, 9WM1448, 9WM1460, 9WM1461, 9WM1467, 9WM1481, 9WM1484, 9WM1485, 9WM1486, 9WM1487)

Parts Needed

Dealers will not need to order parts for this Program.A replacement engine emission label for each affected machine is enclosed with the Owner Notification Letter and mailed directly to the owner (sample copy attached, for reference).

Action Required

No Dealer action is needed, unless Dealer is on record as the Owner of the machine. The Owner Notification Letter informs the Customer that the engine Emission Label may not have been installed on the valve cover of the engine of his Affected machine s/n. Each Owner Notification Letter includes a replacement Emission Label, and requests the customer to apply it to the top of the valve cover of the engine in his Affected Machine.

In cases where Dealer is the machine owner (Dealer inventory, rental fleet, etc), Dealer will receive the Owner Notification Letter, and is expected to install the label. If unit has been sold, and Dealer receives the Owner Notification Letter, Dealer is expected to inform the Customer and forward the Owner Notification Letter and label for Customer to install.

For any questions call the Engine Product Analyst at (309) 578-2172.

Owner Notification

A copy of the Owner Notification letter that will include the emission label is attached. A pre-addressed and postage paid "return envelope" will be included for owner notification letter and label, if the owner no longer has the machine; or if the engine already has an emission label.

Service Claim Allowances

No Parts, Labor, or other expenses are allowed. Replacement Emission Labels are included with the Owner Notification Letters, and are expected to be installed by the Owner at owner's convenience. This Service Letter is intended to provide a permanent record of Affected Machines for which Owner Notification Letters and replacement Labels were sent, and to inform Dealers.

Attach.

(1-Owner Notification)

(2-Illustration)