REMANUFACTURED PRODUCTS GROUP CROSS REFERENCE FILE AND SUPPORT Caterpillar

REMANUFACTURED PRODUCTS GROUP CROSS REFERENCE FILE AND SUPPORT

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REMANUFACTURED PRODUCTS GROUP CROSS REFERENCE FILE AND SUPPORT September 2002

REMANUFACTURED PRODUCTS GROUP CROSS REFERENCE FILE AND SUPPORT

Announcement

The Caterpillar Remanufactured Products Group is pleased to announce a change to the Cross Reference File, effective September 2002, on the Dealer Extranet.

Features and Benefits

These enhancements include:

. Information updated more frequently

. The functionality to choose between Current Reman and Out Indicated Parts

. Notation of canceled parts

In addition, the column headers can be used as a sorting mechanism. By simply clicking on one of the column headers, the information will be sorted in ascending order by that column. All this will lead to improved reliability of information that is easy to use, current, and accurate.

To view the Cross Reference File, go to https://reman.cat.com (this is a secure site).

Reman Technical, Core Support, Contacts and Problem Resolution

Reman would like to clarify where dealers should call for Reman Product help to expedite problem resolution:

Product Availability:

If a dealer is calling about availability or expediting of a Reman parts order, they should call their assigned Morton Order Analyst at 1-800 566-7782, Option 1.

Reman Core Operations Related Questions:

Issues with respect to Reman core operations, inspections, CMIS-2, etc., dealers should call - 1-800-537-2928 or e-mail reman_core_operations@cat.com. The analysts at Corinth are assigned to specific regions to handle Dealer calls related to core issues. This is for North America and LACD only.

Reman Technical Help:

For questions regarding technical help in finding the right Reman part number, unrelated to core issues,dealers are encouraged to call the Technical Hotline at 1-888-88REMAN AFTER they have exhausted their search through their normal Reman parts information resources. These would be SIS, Reman Technical Supplements, or the Reman Cross Reference Website. All of these can be accessed electronically through the Reman homepage on the appropriate marketing organization?s website. We are not implying that Dealers should not call the hotline. However, many calls we get can be answered using the normal resources of information. They can also e-mail us at Reman_Help@cat.com.

Core Management

Please refer to the Caterpillar® Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).

If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations@cat.com. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.

Britt Muller