Usage:
01Feb2012 |
(Revised 13Sep2012) |
Before/After Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE OIL COOLER HOUSING BOLTS AND THE OIL FILTER HOUSING BOLTS ON CERTAIN 793F, 793F CMD, 793F XQ, 795F AC, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS |
|
1000 | PS43499 |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43499" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 01Feb2012 (Revised 04Sep2012) Service Letter. Changes have been made to the Action Required and Service Claim Allowances. |
TERMINATION DATE |
28Feb2014 |
PROBLEM
The existing bolts may come loose on certain 793F, 793F CMD, 793F XQ, 795F AC, 797F, and 797F XQ Off-Highway Trucks. If the existing bolts come loose it may result in an oil leak. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
797F | LAJ00141-00311 |
797F XQ | WSP00100-00106, 108-110 |
*******Group 2******* | |
795F AC | ERM00151-00213 |
*******Group 3******* | |
793F | SSP00112-00199, 201-501, 504-505 |
793F CMD | RBT00111-00118 |
793F XQ | SND00100-00114 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
8 | 6V3823 | BOLT (if required) |
3 | 6V5842 | BOLT (if required) |
6 | 6V7673 | BOLT (if required) |
4 | 8C3281 | BOLT (if required) |
6 | 8T0372 | BOLT (if required) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 2******* | ||
8 | 6V3823 | BOLT (if required) |
6 | 6V7673 | BOLT (if required) |
2 | 8C2926 | BOLT (if required) |
4 | 8C3281 | BOLT (if required) |
4 | 8T0279 | BOLT (if required) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 3******* | ||
8 | 6V3823 | BOLT (if required) |
6 | 6V7673 | BOLT (if required) |
2 | 8C2926 | BOLT (if required) |
4 | 8C3281 | BOLT (if required) |
4 | 8T0279 | BOLT (if required) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
NOTE: DO NOT REMOVE BOLTS THAT ARE IN DEALER PARTS STOCK. |
Refer to the attached Rework Procedure. NOTE: In order to prevent unnessesary downtime, this service letter can be performed during the Off-Highway Truck's next PM. |
SERVICE CLAIM ALLOWANCES
Submit one claim for all engines reworked in dealer parts stock and/or dealer exchange inventory. The parts listed in the Parts Needed for the appropriate group will be allowed for each engine that is reworked. 1 hour labor will be allowed for engine that is reworked. Include the engine serial numbers and arrangement numbers in the service claim story. |