PRODUCT SUPPORT PROGRAM FOR REPLACING THE RING GEAR RETAINER ON CERTAIN 777D OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE RING GEAR RETAINER ON CERTAIN 777D OFF-HIGHWAY TRUCKS

Usage:

REBE5131-00

11May2009


D-161

 
Before/After
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE RING GEAR RETAINER ON CERTAIN 777D OFF-HIGHWAY TRUCKS

4050
PS42926
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42926" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31May2011

PROBLEM

The existing ring gear retainers may have a material hardness below specification on certain 777D Off-Highway Trucks.

AFFECTED PRODUCT

Model Identification Number
777D  FKR00200-00288

PARTS NEEDED

Qty

Part Number Description
2 3D3295 SEAL-O RING
24 6V5839 WASHER-HARD
24 6V5843 BOLT
2 9X7550 SEAL-O RING
8 2855520 RETAINER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Refer to Disassembly and Assembly, instructions for 777D Off-Highway Truck, RENR8428-00, "Final Drive - Remove". Replace the existing retainers with new retainers. Refer to Disassembly and Assembly, instructions for 777D Off-Highway Truck, RENR8428-00, "Final Drive - Install".

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-3000 hrs,
0-18 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-6000 hrs,
19-36 mo 
33.3%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 8.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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