PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PLANETARY HUB ON CERTAIN 773D OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PLANETARY HUB ON CERTAIN 773D OFF-HIGHWAY TRUCKS

Usage:

REBE5060-01

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07May2009

(Revised 13May2009)

D-154

O-162

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PLANETARY HUB ON CERTAIN 773D OFF-HIGHWAY TRUCKS
4001 4201		PI31661

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31661" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31661" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:

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NOTE:	This Revised Service Letter replaces the 07May2009 Service Letter. Changes have been made to the Parts Needed.

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COMPLETION DATE	TERMINATION DATE
30Nov2009	31May2010

PROBLEM

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The planetary hub needs to be inspected and replaced if necessary on certain 773D Off-Highway Trucks. The existing planetary hub may have missed a laser hardening process in the factory which may result in a reduction in the life of the final drive.

AFFECTED PRODUCT

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Model	Identification Number
773D	NBJ00395-00413

PARTS NEEDED

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Qty	Part Number	Description
10	0S1625	BOLT (If Required)
10	5P8247	WASHER-HARD (If Required)
1	2862955	HUB (If Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer attached rework procedure.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 13.0-hour job
This is a 13-hour job to inspect or inspect and replacement the hub on one side of the Truck.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PLANETARY HUB ON CERTAIN 773D OFF-HIGHWAY TRUCKS

MODELS INVOLVED - 773D OFF-HIGHWAY TRUCKS

Dear Caterpillar Product Owner:

The planetary hub needs to be inspected and replaced if necessary on the products listed below. The existing planetary hub may have missed a laser hardening process in the factory which may result in a reduction in the life of the final drive. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 07May2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 07May2009 Service Letter

Rework Procedure

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1. Refer RENR8408 to remove Final Drive and Planetary Hub (286-2955).

2. Check the Planetary Hub (286-2955) for Hardness in area shown in images 1.3.1 and 1.4.1.

3. If the Planetary Hub (286-2955) is hardened as shown in the image 1.3.1, re-install the Planetary Hub (286-2955).