PRODUCT SUPPORT PROGRAM FOR INSTALLING THE GREASE LINES ON CERTAIN 312D2 AND 312D2L EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING THE GREASE LINES ON CERTAIN 312D2 AND 312D2L EXCAVATORS

Usage:

TEBE1722-01

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25Jul2014

(Revised 31Jul2014)

A-320

D-391

O-374

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR INSTALLING THE GREASE LINES ON CERTAIN 312D2 AND 312D2L EXCAVATORS
7510		PS44419

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44419" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the July 25.2014 Service Letter. Changes have been made to the Parts Needed to update the required quantity for the 0338248/">033-8248 Clip.

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TERMINATION DATE

31Jul2016

PROBLEM

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Dealers have reported that certain 312D2 and 312D2L Excavators did not have the 387-3507 Grease Line Gp installed on the 283-9014 Stick Arrangement. There was an engineering change which called for the addition of this Grease Line Gp.

AFFECTED PRODUCT

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Model	Identification Number
312D 2	TJY00236-00357
312D 2L	WHJ00158-00205

PARTS NEEDED

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Qty	Part Number	Description
1	3B8489	ADAPTER-STR
1	7J8611	ADAPTER-ELBOW
4	8T4121	WASHER-HARD
3	8T4133	NUT
1	8T4137	BOLT-HEX HEAD
4	0338248	CLIP
1	2037400	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary and see the attached Rework Procedure to install the grease line group.

NON failure codes are required for each repair, an example for the code inputs to SMISi - PD code 56, DT code 940. F code 511.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 2.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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1. Remove shipment plug from both sides of the block. Refer to Image1.1.1

Image1.1.1

2. The 203-7400 Hose Assembly is not serviced as an assembly. Refer to Hydraulic Information System (HIS) to build the hose assembly. Refer to Image1.2.1.

Image1.2.1

3. Install the parts needed onto the stick and stick cylinder as shown in Image1.3.1. Refer to Image1.3.2 for the tightening specifications. Refer to the parts needed in Image1.3.3.