PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK JAPAN SOFTWARE ON CERTAIN 312E-349E EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK JAPAN SOFTWARE ON CERTAIN 312E-349E EXCAVATORS

Usage:

TEBE1505-00

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03Jun2014

D-279

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK JAPAN SOFTWARE ON CERTAIN 312E-349E EXCAVATORS
7620 7610		PS44329

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44329" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2016

PROBLEM

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The existing Product Link Japan software can fail on certain 312E-349E Excavators. If the existing Product Link Japan software fails, it can/will cause Product Link Japan to stop working. It can/will cause the delay of cranking start when key is turned from OFF to Start position rapidly without taking a short period at ON position.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320E	AWS00121-00139 SXE00195-00429
320E L	KLT00153-00155 LAK00158-00167
320E LRR	MEW00191-00193
320E RR	LHN00128-00192
324E	JCZ00107-00119
324E L	KTE00162-00175
329E	PTY00105-00115
329E L	RDX00187-00189 WJK00149-00153
336E	CMR00161-00194 KED00198-00220
336E L	GTJ00122-00134 TEG00161-00174
336E L H	RZA00211, 252, 282, 472, 495, 511
349E	FJB00179-00188 RGH00146-00166
349E L	SPG00193-00204 WHZ00137-00142

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*****Group 2*****
312E	GAC00127-00265
314E CR	ECN00117-00161
314E LCR	YCW00187-00219
316E L	WZY00107-00124

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4540438	SFWR GP-A3011
*****Group 2*****
1	4540438	SFWR GP-A3011

ACTION REQUIRED

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Download new Product Link Japan software from SIS Web and reflash the Product Link Japan software.

Note: It is recommend that the reflash is completed through the Monitor USB port, since it takes longer if reflashed via ET.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 0.5-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%