Usage:
09Oct2013 |
(Revised 01Oct2014) |
Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 311C, 311D, 312, 312C, 312D, 314C, 314D, 315, 315B, 315C, 315D, 318C, 316E, 314E, 312E, AND 319D EXCAVATORS |
|
7606 7610 7620 | PS44049 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44049" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 09Oct2013 (Revised 25Aug2014) Service Letter. A change has been made to the Termination Date. |
TERMINATION DATE |
31Jan2015 |
PROBLEM
There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 311C, 311D, 312, 312C, 312D, 314C, 314D, 315, 315B, 315C, 315D, 318C, 316E, 314E, 312E, and 319D Excavators. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
311C U | CKE01957, 1967, 1979 |
312 | 6GK01930 |
312C | FDS00419, 676 |
312C L | BWH00784 CBA02344, 4085, 4299 |
314C CR | SNY00584, 597-598, 615, 630 |
314C LCR | PCA00397, 405, 465, 742, 970, 1095, 1229, 1291, 1389, 1410, 1427-1429, 1465, 1490, 1527, 1541, 1669, 1718, 1763 |
315 | 6YM01360 |
315B | 3AW01952 |
315C | AKE00209 |
315C L | ANF00886 CFT00528, 589, 1274 CJC00271, 476, 585, 1092, 2087, 2205, 2233, 2457, 2516, 2577, 2644, 3116, 3322, 3417, 3419, 3481, 3504, 3678, 4003, 4955-4956, 5089, 5095, 5191 |
318C | DAH01290, 1349 GPA00353 MDY00243, 357, 519, 684, 700, 705, 757 |
318E L | WZS00206 |
319D LN | RJP00147-00149 |
M315C | BDM02206 |
M318C | BEB00272 |
*******Group 2******* | |
312E | PZL00136, 138-141, 144-148, 152-153, 162-164, 166-167, 174, 178-180, 184, 187-190, 194-204, 238, 240-245, 261 |
312E L | MJD00151, 198-200, 249, 275, 280, 327, 626 WEY00192, 242 |
314E LCR | ZJT00108, 110, 115, 166, 197, 203, 217, 220, 242, 251, 260, 265, 287, 473 |
316E L | DZW00248, 298, 306, 330, 338, 497, 554, 591, 638, 648, 704, 755, 851 YZZ00127, 185 |
*******Group 3******* | |
311D | AKW00431 |
311D LRR | CLA00112, 133, 137, 144, 161, 184, 231, 241, 259 DWR00135, 155-156, 159, 169, 174, 177, 179, 181, 185, 188-191, 197, 200, 202, 205-206, 209-210, 239, 241, 244, 256, 261 PNJ00247, 281, 287-288, 295 |
312D | HCW00214, 418, 424, 536, 538, 550-552, 639, 641-644 HJX00257-00258, 260 LRK00335-00336, 592, 594, 710 PHH00340-00344, 346, 352-353, 362, 366 RHL00183, 191, 195, 202, 211, 216-218, 220, 223-229, 233, 235, 239-241, 247, 249-250, 252-258, 261-262, 266-268, 270, 274, 276, 278-280, 283-284, 286, 288, 297, 299, 304, 314-315 |
312D LC | JBC00330, 782, 822, 884, 894, 936, 951, 956, 970, 1001, 1119, 1145, 1155, 1166-1167, 1221-1222, 1236, 1266, 1284, 1298, 1302, 1380, 1422, 1425, 1431, 1435, 1437, 1445, 1450, 1454 KCD00255, 312-313, 317, 323-324 KES00111, 113, 115, 121, 124, 133-134, 138, 143-144, 147-151, 153, 166-171, 174-175, 177-178, 180-181, 183-184, 186-187, 189, 193, 196 RKF00283, 356-357, 422, 433, 473 SKA00151, 207, 221 TGY00162, 168 XGK00216, 230, 234, 243, 269, 290, 299, 310-311, 320, 329, 351, 354, 377-378, 429, 432, 446, 463, 469, 480 |
314D CR | WLN00172, 177-178, 180-181, 186, 188, 195-196, 198, 200, 202-203, 205, 208-211, 214, 223, 225, 229, 244-245, 247-249, 252 |
314D LCR | BYJ00286, 297, 305, 330, 335-336, 343-346, 350, 352, 357-358 SSZ00234, 239, 278, 302, 326, 332, 338, 366, 383-384, 392, 397, 437, 457, 460, 476, 479, 558, 566, 568, 573, 579, 594, 617, 619, 648, 668-669, 691, 700, 703, 716, 723-724, 746, 748, 765, 777, 780, 799, 803, 806, 813, 825, 830 TXN00210, 284, 636, 674 XHR00150, 155, 157, 159-160, 163-166, 169, 171, 173-175, 178-179, 181, 183, 185-186 |
315D LC | BZN00104-00106, 109, 111-112, 114-118, 123, 127-130, 133, 136-137, 141-142, 144, 146, 151-154, 157-158, 163 CJN00190, 327, 338, 340, 518, 659, 1269, 1495, 1549, 1571, 1629, 1723-1724, 1785, 1787, 1801, 2103-2104, 2197, 2572, 2577, 2595, 2626, 2629, 2632, 2634, 2642, 2661, 2664, 2666, 2671, 2678, 2681, 2686, 2725, 2740-2741, 2744, 2747, 2782, 2913, 3009, 3011, 3018, 3020-3022 JGS00200, 250, 293, 301-302, 327, 340, 342, 355, 424-425, 457, 501, 503, 511, 515, 542, 582, 612, 620 NCM00198 TLE00315 |
319D L | KRM00183, 186, 194, 196-197, 201, 203, 206-207, 212, 216, 223, 225 |
319D LC | AYF00183, 189, 197-199, 202, 205, 207, 215, 217, 219-226, 234, 236-237 BZH00310, 341, 343, 447 ZCA00212, 214, 222, 236, 239, 241, 253, 263, 268, 274, 287, 293, 295, 298 ZGZ00185, 271, 293, 339-340, 360, 362, 394, 399, 407, 415, 455, 470-471, 486, 500, 507-508 |
319D LN | FMH00193, 196, 204, 218, 223, 226, 229, 231, 238-240, 251, 254-255, 265-266, 275, 278 KFM00184, 195, 198, 230, 232, 243, 250, 255, 258, 261 WBJ00291 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3363566 | PL121SR (Analog) Software |
1 | 4341356 | PL121SR (Digital) Software |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 3363566 | PL121SR (Analog) Software |
1 | 3668792 | Machine Software - (ZJT) |
1 | 4341356 | PL121SR (Digital) Software |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300SR Software |
1 | 4452644 | Engine Software - (ZJT,MJD,PZL,WEY) |
1 | 4459591 | Engine Software - (DZW,YZZ) |
1 | 4494970 | Machine Software - (DZW,YZZ) |
1 | 4499248 | Machine Software - (MJD,PZL,WEY) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 3363566 | PL121SR (Analog) Software |
1 | 4341356 | PL121SR (Digital) Software |
1 | 4352665 | Machine Software - (AYF,FMH,KFM,ZGZ) |
1 | 4352667 | Machine Software - (WBJ) |
1 | 4352669 | Machine Software - (KRM,ZCA,BZH) |
1 | 4353508 | Machine Software - (AKM) |
1 | 4353520 | Machine Software - (CLA,DWR,PNJ) |
1 | 4353530 | Machine Software - (SSZ,XHR) |
1 | 4353532 | Machine Software - (BYJ,WLN) |
1 | 4353534 | Machine Software - (TXN) |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300SR Software |
1 | 4458160 | Machine Software - (HCW,JBC,KES,LRK,RHL,XGK) |
1 | 4458176 | Machine Software - (HJX,PHH,RKF,SKA,TGY) |
1 | 4458183 | Machine Software - (KCD) |
1 | 4458193 | Machine Software - (CJN,JGS) |
1 | 4458201 | Machine Software - (BZN,TLE) |
1 | 4458210 | Machine Software - (NCM) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Update the software on the machine. Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates. Note: Create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update. Refer to the attached Rework Procedure. |