PRODUCT SUPPORT PROGRAM FOR REWINDING OF THE MAIN STATOR WINDING ON CERTAIN C15 STAGE II GENSETS IN ROCK CRUSHER APPLICATION Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWINDING OF THE MAIN STATOR WINDING ON CERTAIN C15 STAGE II GENSETS IN ROCK CRUSHER APPLICATION

Usage:

TEBE5453-02

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16Nov2016

(Revised 21Dec2016)

D-509

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REWINDING OF THE MAIN STATOR WINDING ON CERTAIN C15 STAGE II GENSETS IN ROCK CRUSHER APPLICATION
4450 4453		PS53345

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53345" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 16Nov2016 (Revised 19Dec2016) Service Letter. A change has been made to the Service Claim Allowances.

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TERMINATION DATE

30Nov2018

PROBLEM

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The existing main stator winding may fail on phase to phase insulation on certain C15 Stage II Generator Sets in Rock Crusher/Prime Power application under harsh working conditions.

The failure location must be between 8 O'clock to 4 O'clock position (upper half) of the main stator.

This program does not apply if the failure location is between 4 to 8 O'clock position (lower half) of the main stator.

AFFECTED PRODUCT

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Model

Identification Number

C15

GB300107, 110-111, 116, 118, 121-122, 129, 132-133, 137-139, 141-142, 148, 150, 154, 162, 169, 173, 177-178, 183-184, 190, 193-194, 197, 209-210, 219, 235, 241-242, 271, 274, 276, 278, 280, 287-289, 297, 307-308, 315-316, 318, 337-339, 341, 343, 345-346, 349, 351-355, 367, 378-379, 395, 399, 406-408, 410, 415-416, 424, 431, 435, 443, 447, 457, 467, 470, 478, 487, 489, 500, 505, 507, 521, 523, 534, 571, 577, 596, 611

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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This program applies only if the failure location is between 8 O'clock to 4 O'clock position (upper half) of the main stator.

The stator needs to be repaired / replaced at authorized workshop. Ensure during repairs the existing 12 lead design is converted to a 6 lead design.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 5.0-hour job
The failure location must be between 8 O'clock to 4 O'clock position (upper half) of the main stator for this program to apply. Any claims between 4 to 8 O'clock position (lower half) of the main stator does not apply for this program. Include all outside expenses at cost. Retain a copy of all invoices for outside expenses in the product history folder for audit purposes.

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