PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 365-5470 VENTURI TUBE ON CERTAIN C32 INDUSTRIAL ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 365-5470 VENTURI TUBE ON CERTAIN C32 INDUSTRIAL ENGINES

Usage:

TEBE4627-00

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21Sep2016

U-492

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 3655470/">365-5470 VENTURI TUBE ON CERTAIN C32 INDUSTRIAL ENGINES
1071		PI32679

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32679" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32679" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Mar2017	30Sep2017

PROBLEM

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An incorrect venturi tube may have been installed on certain C32 Industrial Engines. If an incorrect venturi tube is installed on a given engine, fault codes may or may not be generated during operations.
Expected fault codes from this condition would be E-1093,94,95,96.

AFFECTED PRODUCT

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Model	Identification Number
C32	BT400202-00203 NST00112, 130, 139

PARTS NEEDED

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Qty	Part Number	Description
2	1092332	SEAL-O-RING (After Failure Only)
1	2735039	SEAL-O-RING (After Failure Only)
1	3655470	TUBE-VENTURI (After Failure Only)
1	FMT6127	Emission Control Information Label
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 28% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Inspect and verify correct venturi tube is installed on the engine.

All C32 Industrial Engines require a 3655470/">365-5470 Venturi Tube.

If an incorrect venturi tube has been identified during inspection, the venturi tube will need to be replaced with correct part, 3655470/">365-5470 Venturi Tube. Refer to the appropriate Disassembly and Assembly Manual for engine being inspected, for the required remove and install procedure. Once all work has been completed adhere label FMT 6127 to engine.

Image 1) Provides representation of general area that venturi is located.

Image 2) Provides detailed view for the specific area that part number will be located.

Image 3) Provides location of label placement and CAT web address to obtain label. To obtain label refer to Special Instruction, M0071966 for directions.

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Image1

Image2

Image3

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
1 Hour is allowed for inspection of machine. Additional 6 hours are allowed to remove and install correct part on engine.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 3655470/">365-5470 VENTURI TUBE

MODELS INVOLVED - CERTAIN C32 INDUSTRIAL ENGINES

Dear Cat Product Owner:

The 3655470/">365-5470 Venturi Tube needs to be inspected and may need to be replaced on the products listed below. An incorrect venturi tube may have been installed on certain C32 Industrial Engines. If an incorrect venturi tube is installed, fault codes may or may not be generated during operations. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 21Sep2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 21Sep2016 Service Letter