PRODUCT SUPPORT PROGRAM FOR REPLACING CRANKSHAFTS ON CERTAIN C175-16 GENERATOR SETS, 793F, AND 795F OFF-HIGHWAY TRUCKS AT PLANNED COMPONENT REBUILD (PCR) Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CRANKSHAFTS ON CERTAIN C175-16 GENERATOR SETS, 793F, AND 795F OFF-HIGHWAY TRUCKS AT PLANNED COMPONENT REBUILD (PCR)

Usage:

TEBE2195-01

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29Apr2015

(Revised 09Sep2016)

U-207

A-142

D-161

O-164

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING CRANKSHAFTS ON CERTAIN C175-16 GENERATOR SETS, 793F, AND 795F OFF-HIGHWAY TRUCKS AT PLANNED COMPONENT REBUILD (PCR)
1202		PS44721

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44721" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 29Apr2015 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

30Apr2017

PROBLEM

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The existing crankshaft needs to be replaced at the first planned component rebuild (PCR) on certain C175-16 Generator Sets, 793F, and 795F Off-Highway Trucks. The existing crankshafts may cause failures if re-used due to a manufacturing issue.

The Off-Highway Truck serial numbers identified in the Affected Product were chosen if the factory installed crankshaft had the potential quality issue. For the Off-Highway Truck serial numbers listed in the Affected Product, please refer to Image 1 in the Action Required section of this letter. This program applies only if the Off-Highway Truck is equipped with any engine serial number that is listed in Image 1.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C175-16	WYB01014-01015, 1017, 1022

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*****Group 2*****
793F	SSP00191, 210-211, 232, 288, 344, 362, 371, 373, 561, 649, 651-652, 654, 656-657, 662, 664, 666, 669-674, 681-682, 685-687, 691, 693-694, 697-698, 700-704, 709, 712-715
793F AC	EMD00076
793F CMD	RBT00125
793F XQ	SND00109, 118
795F AC	ERM00154-00155, 161, 177, 207, 235, 240-248, 250-251, 253, 255-256

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3567064	CRANKSHAFT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3567064	CRANKSHAFT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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At the time of the first engine rebuild, replace the existing crankshaft. Do not attempt to reuse the removed crankshaft. Please refer to the Parts Disposition for further instructions.

Please refer to Disassembly and Assembly manual (KENR6052) for additional information on replacing the crankshaft.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-24000 hrs, 0-60 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 0.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Note: This program is intended to be implemented at PCR. No labor will be allowed since the repair is at PCR.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-24000 hrs, 0-60 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

NOTE: This is a 0.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Note: This program is intended to be implemented at PCR. No labor will be allowed since the repair is at PCR.

PARTS DISPOSITION

NACD:
Hold all crankshafts for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

EAME, LACD, and APD:
Hold all crankshafts for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Please send the details that include the Service claim number, Dealer code, Dealer Claim number, and Work Order number to Linnemeier_Paul_S@cat.com for initiating the Send-It-Back request.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.