PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C18 INDUSTRIAL ENGINES
Usage:
REBE9404-01
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| 05Feb2013 |
| (Revised 04Mar2013) |
U-41
D-85
O-41
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C18 INDUSTRIAL ENGINES |
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| 1901 1920 | PS43830 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43830" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 05Feb2013 Service Letter. Changes have been made to the Mail Codes, and Affected Product. |
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TERMINATION DATE |
| 28Feb2014 |
PROBLEM
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| The engine software needs to be updated on certain C18 Industrial Engines. The engine may experience a reduction in performance due to a false E488 (1) Engine Intake Valve Actuation System Oil Pressure: Low - least severe (1) event code. Engines that were flashed with engine software 428-9771 require updation to re-establish the built in safegaurds in the event of an Intake Valve Acutation System failure, which potentially damage the engine. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| C18 | BDN00144, 148-151, 153-155, 500-501, 503, 1007, 1027, 1051-1052, 1071-1072, 1090-1092, 1097, 1101-1103, 1126-1131, 1134-1136, 1168, 1172-1173, 1201, 1219, 1222, 1279, 1293-1295, 1316, 1318, 1320-1321, 1347, 1362-1363, 1387, 1529, 1534-1538, 1540-1543, 1548-1550, 1557-1561, 1563 |
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| *******Group 2******* | |
| C18 | BDN00156, 159-160, 171-173, 1034-1036, 1095-1096, 1098-1100, 1104-1108, 1112-1113, 1156, 1159-1160, 1333-1337, 1442-1444, 1452, 1507-1511, 1513-1514, 1518, 1565-1567, 1569, 1579 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 4352098 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 23% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 4352100 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| 1. Before going to the engine, download all necessary software from SIS Web as called out in the Parts Needed for the Affected Product group. Note: SIS Web only displays the latest file available. 2. Prior to updating the software, save ECM replacement files for the engine (in Cat ET: Use Service, Copy Configuration, ECM Replacement, click "yes" to load from ECM, select ECM then save to file). Note: Failure to create ECM replacement files could result in a loss of configuration information, which would require DSN assistance and unnecessary machine downtime. 3. Flash engine with the necessary software. 4. After updating engine software, create a full Product Status Report in Cat ET for the engine. The Product Status Report should include diagnostic and event codes and historgrams. 5. Submit Product Status Report with warranty claim. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-48 mo |
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| NOTE: This is a 1.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-48 mo |
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| NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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