PRODUCT SUPPORT PROGRAM FOR REPLACING THE 275-5519 CARRIER ASSEMBLY ON CERTAIN CX31 ON-HIGHWAY TRANSMISSIONS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE 275-5519 CARRIER ASSEMBLY ON CERTAIN CX31 ON-HIGHWAY TRANSMISSIONS

Usage:

REBE6278-00

13Sep2010


U-369
D-318

 
Before/After
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 275-5519 CARRIER ASSEMBLY ON CERTAIN CX31 ON-HIGHWAY TRANSMISSIONS

3160
PS43159
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43159" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Sep2013

PROBLEM

The 257-8660 Thrust Bearing can fail on certain CX31 On-Highway Transmissions. The axial thrust load on the thrust bearing can be too high. Insufficient clearance can result due to the stack up tolerances of mating parts. The overall clearance has been increased by designing a new 3577145/">357-7145 Carrier Assembly.

AFFECTED PRODUCT

Model Identification Number
CX31 B3X00234, 300-314, 316-320, 322-357, 359-418, 424-428, 430-444, 448-454, 456-461, 463-476, 478-491, 496, 501-504, 506, 508, 510-588, 591-594, 601, 603-616, 619-637

EBW00004-00198, 201-238, 240-246

PARTS NEEDED

Qty

Part Number Description
1 3508540 SPRING-WAVE
1 3577145 CARRIER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

When the transmission is disassembled for rebuild or other reasons the existing 275-5519 Carrier Assembly for the #1 gear train can be replaced.
Refer to KENR5091 "Disassembly and Assembly for CX31 On-Highway Transmission Power Train" for repair procedures and instructions. Install the new 3577145/">357-7145 Carrier Assembly for the #1 gear train. The new design 350-8540 Wave Spring is also to be used with this repair.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.0-hour job
No labor will be allowed for this program. This program is to be implemented when the transmission is removed and disassembled for rebuild or removed and disassembled other reasons.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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